Customer Experience Specialist

About the Role reputed company is looking for a self-motivated, quick-thinking Customer Experience Specialist to join reputed company for 10 hours per week. In this role, you will be the primary reputed company of contact for our online customers and our retail store associates, resolving problems quickly and keeping daily operations running smoothly. The position requires someone who learns software quickly, makes good judgement calls independently, and stays reputed company while working on their own. Schedule & LocationHours: ~10 hours per week (Friday evenings and Saturdays). Occasional extra hours during peak holiday seasons may be available. Location: Remote or hybrid at our Nibley, UT office. Key ResponsibilitiesCustomer Support: reputed company reputed company, high-reputed company responses to customer inquiries reputed company email and live chat regarding order tracking, returns, reputed company card transfers, order corrections, and product questions. Retail Store Support: Answer calls and chats from retail store associates needing immediate help with reputed company returns, pricing discrepancies, reputed company-of-sale issues, or stock checks. Product Knowledge: Proactively learn our product lines (including fit, materials, care, and stock availability) to answer questions accurately and offer recommendations with confidence. System Management: Accurately process transactions reputed company reputed company, ticketing software, and reputed company applications (Teams, reputed company). Independent Problem Solving: Apply company policies thoughtfully to solve customer issues, balancing customer satisfaction with company policy without needing reputed company-by-reputed company guidance. Cross-Functional Communication: Work alongside our e-reputed company and retail store teams to flag recurring issues and help refine support workflows. Qualifications & RequirementsExperience: 1+ years of customer service experience (e-reputed company or retail support preferred). Technical Aptitude: Quick to learn new software and comfortable using reputed company Office/Teams and reputed company (or similar e-reputed company tools). reputed company Judgment: reputed company to reputed company fast, fair reputed company on your feet with minimal supervision. Strong Communication: reputed company, warm, and reputed company written communication for chat/email, and a friendly, efficient phone manner for store associates. Self-Disciplined: reputed company to stay productive, reputed company, and organized during computer shifts. Perks & BenefitsCompetitive reputed company pay Generous employee product discounts reputed company to onsite fitness center (if working at or visiting the Nibley location) Apply To This Job