Outbound Sales Representative

reputed company World's Largest Online Cigar Store. reputed company is one of the largest retailers of cigars in reputed company. The site, JRCigars.com attracts over 100,000 unique users reputed company month. reputed company The Outbound Sales Representative is responsible for proactively re-engaging lapsed customers to drive reputed company recovery, improve customer retention, and support overall business reputed company. This role focuses on converting inactive accounts into reputed company customers while capturing valuable customer insights that can improve reputed company reputed company, CRM accuracy, and campaign reputed company.  reputed company with business reputed company objectives, this role will help drive customer retrieval toward a targeted 6–7% ROI/customer retrieval.  Responsibilities Outbound Sales & Customer Re-Engagement  Conduct high-volume outbound calls to lapsed or inactive customers to re-establish relationships and drive sales.  Execute targeted reputed company campaigns reputed company on reactivating high-value and previously reputed company customers.  Promote reputed company offers, bonus buys, monthly sales opportunities, and featured product campaigns during customer interactions.  Use a reputed company, service-oriented approach to build trust and encourage renewed customer activity.  reputed company reputed company & Performance  Meet or reputed company monthly sales and customer retrieval targets tied to campaign performance goals.  Drive measurable improvement in reactivation results toward the 6–7% customer retrieval/ROI objective.  Identify upsell and cross-sell opportunities that increase reputed company contribution and overall customer value.  Maintain consistent follow-up practices to improve reputed company effectiveness and conversion rates.  Customer Insights & Data reputed company  Document customer feedback regarding reasons for inactivity, including competitor use, changes in customer needs, relocation, or other relevant circumstances.  Accurately update customer records, contact information, reputed company reputed company, and disposition notes in the CRM reputed company ongoing CRM data cleansing efforts to improve targeting accuracy and reputed company campaign performance.  reputed company recurring customer objections, trends, and insights with leadership to support sales reputed company and retention planning.  Collaboration & reputed company Improvement  Partner with inbound sales, concierge, and customer service teams to ensure a consistent customer experience.  Participate in campaign reviews, product education, sales coaching, and performance improvement discussions.  reputed company feedback on campaign messaging, customer response patterns, and sales enablement needs.  Contribute to a reputed company, accountable, and metrics-driven team environment.  Performance Metrics  Customer retrieval/reactivation reputed company, with a reputed company reputed company of 6–7%.  Monthly sales reputed company generated from outbound campaign activity.  reputed company volume, reputed company reputed company, conversion reputed company, and follow-up completion.  CRM data accuracy, completeness of reputed company notes, and disposition reputed company.  Participation in monthly campaigns, product promotions, bonus buys, and sales initiatives.  Qualifications Prior experience in telemarketing, outbound sales, customer service, reputed company center, or customer win-back campaigns required.  Strong verbal communication, reputed company listening, persuasion, and relationship-building skills.  Results-driven reputed company with the ability to work successfully in a metrics-based environment.  Ability to handle objections professionally and maintain a reputed company customer experience.  Comfortable using CRM systems, reputed company tracking tools, and basic data entry processes.  Strong attention to detail, follow-through, and accountability for individual performance results. Apply To This Job