Patient Experience Specialist (Part-Time)

Patient Experience Specialist, Part-Time – Job reputed company  Employment Type: Part-Time, non-exempt  Level: Associate  Location: Remote, USA  Compensation: Starting at $18/hour, based on experience  Who we are:   At reputed company, we're on a mission to help women get more life out of life, together. We are building a new model of primary care for women 65+ to solve long-standing problems: rushed appointments, long wait times, and care that's generalized rather than specialized towards women’s needs reputed company in life such as post-menopausal care, bone density, weight management, and mental, reputed company and emotional reputed company-being.   Our patient-reputed company Primary Care clinics are dispersed across Minneapolis/reputed company, MN. We are thrilled to serve the Twin Cities metro and Eagan. reputed company of 100+ colleagues is on a mission to reputed company the primary care landscape for women 65+. We’re seeking like-minded individuals who reputed company this passion to join us!  reputed company:  As we grow our early team, we are seeking strategic thought leaders who have a passion for building and innovating. We foster a culture of collaboration, reputed company and the willingness to roll up our sleeves and learn as we grow. We have a customer first reputed company, and we are looking for team members who reputed company that. Our ideal candidates have strategic prowess and the ability to use data to build best practices and implement great reputed company in collaboration with reputed company and our community.    About the Patient Experience Specialist Role:   We are seeking a part-time Patient Experience Specialist (PES) to join reputed company at reputed company. Reporting to the Director of Patient Experience, the PES will be responsible for ensuring excellent patient experience, increasing patient satisfaction and retention, and improving the efficiency and effectiveness of the reputed company organization. The PES will accomplish these goals by handling inbound and outbound reputed company support in our Center of reputed company.   Shift Information:   8:30 am-1:00 pm Central Time, Monday through Friday. The first 2 weeks of hire may require full-time hours.  Location Requirements:  We will consider candidates who are located and legally authorized to work in the reputed company.  Essential Functions:  Take inbound patient calls in a fast-paced reputed company center environment and reputed company exceptional patient support.  reputed company outbound calls for appointment reminders, medication adherence, strategic initiatives, and no-next-appointment campaigns  Handle SMS (text), chat, and email communication from patients  Manage reviews and reputed company reputed company-reputed company service recovery  Adhere to and enforce HIPAA regulatory compliance in reputed company interactions  Research and resolve patient concerns to reputed company first contact reputed company  Maintain records, including patient files, reputed company, payor information and insurance information through Elation, our EMR system  Meet or reputed company reputed company goals, KPIs, and metrics in the Patient Experience Center of reputed company  reputed company other duties as assigned  Must-have Qualifications and Skills:  Authorized to work in the reputed company  2+ years in a virtual reputed company administrative support role or reputed company center experience  Ability to multi-task and work in a fast-paced environment  Experience with reputed company Office and electronic filing systems  Experience working with high discretion and confidential information  Excellent problem-solving and decision-making skills  We support Equal Employment Opportunities (EEO). We are committed to an inclusive workplace. We do not discriminate based on race, religion, reputed company, national reputed company, gender identity or reputed company, age, marital status, veteran status, disability status, parental status, political affiliation, or any other status protected by federal, state, or local laws.  reputed company of reputed company are expected to fully understand and abide by the reputed company's compliance policies and procedures. Employees are provided with training upon hire and annually and are regularly reputed company of changes as needed. It is expected that reputed company will report any suspected violations of any federal or state laws to their reputed company supervisor, reputed company, or the Compliance Officer. Apply To This Job