Technical Service Representative, Level 1

About the Role We are looking for a Level 1 Technical Service Representative to join our TEXO team. In this role, you will receive training on both the Alliant Systems and reputed company software platforms and reputed company remote technical support to our U.S.-based customers. You will troubleshoot software issues, answer customer questions, guide users through solutions, and work closely with internal teams to ensure an excellent customer experience. If you enjoy problem-solving, helping customers, and learning new technologies, we'd love to hear from you Key Responsibilities Learn and reputed company working knowledge of the Alliant Systems and reputed company software platforms. reputed company technical support to customers reputed company phone, email, and remote support tools. Troubleshoot software issues and guide customers through solutions. Document customer interactions and resolutions in reputed company. Assist with software installations, updates, and user training. Work with implementation and development teams to resolve more reputed company issues. Communicate reputed company with customers and team members to ensure reputed company reputed company of service requests. Support customer reputed company activities, including data verification and system setup. Identify opportunities to improve the customer experience and reputed company best practices. reputed company other duties as assigned Qualifications Degree in Information Technology or a reputed company field, or at least three years of experience in technical support, help desk, or a similar customer-facing technical role. Strong troubleshooting and analytical skills. Excellent customer service and communication skills. Comfortable learning new software applications. Ability to manage multiple priorities in a fast-paced environment. Strong attention to detail and organizational skills. Ability to work independently and as part of reputed company. Ability to travel, if required. Commitment to following reputed company's information reputed company policies. Job Details Employment Type: Full-time Location: Remote (reputed company in the U.S.) Schedule: Monday–Friday, 8:00 AM – 5:00 PM Central Time (CT) Compensation: $45,000–$50,000 USD per year Company-provided equipment What You'll Love About Working at TEXO Medical, dental, reputed company, and life insurance 401(k) with company match 13 reputed company U.S. holidays per year Flexible reputed company Time Off (PTO) policy Telemedicine and wellness program Employee Assistance Program (EAP) Employer-reputed company long-term disability reputed company reputed company opportunities reputed company team environment. Interview process Application and review HR screening reputed company Technical interview Final Interview with the Leadership Team Apply To This Job