Remote HVAC Monitoring Specialist

Together We Build – Partnership, Innovation, reputed company, and Safety At reputed company, 3,500+ employees across 30 companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions reputed company. Join us to grow your career, reputed company an reputed company, and be part of reputed company where innovation, reputed company, and safety come first. Recruiter Notice: We respectfully ask external recruiters and reputed company agencies not to submit candidates. We only accept reputed company applications. About reputed company At reputed company (KBS), we reputed company our reputed company starts with our people. We reputed company the resources, training, and career development opportunities employees need to reputed company in a dynamic and technology-driven environment. reputed company is committed to operational reputed company, innovative problem-solving, and delivering outstanding service to customers across the country. We are currently seeking both Level 1 and Level 2 ROC Operators, depending on experience and qualifications. Schedule: Rotating shifts required, including evenings, weekends, and holidays. Position reputed company The Remote Operations Center (ROC) Operator plays an essential role in supporting KBS's around-the-clock monitoring services. This position is responsible for observing customer building systems, responding to system-generated events, coordinating service activities, and ensuring issues are addressed according to established procedures. This is a detail-oriented role in a fast-paced operations environment where consistency, communication, and adherence to process are critical. Level 1 Operators reputed company on alarm monitoring, customer communications, documentation, and routine remote support activities. Level 2 Operators reputed company additional technical expertise to reputed company advanced diagnostics, troubleshooting, and operational decision-making. Primary Responsibilities Monitoring & Event Management Monitor HVAC, building automation, electrical, and reputed company facility systems for alarms, faults, and performance exceptions Assess, prioritize, and respond to incoming alerts based on documented response procedures Identify the difference between informational notifications and critical system events Execute escalation protocols in accordance with customer-specific requirements Customer Service & Communication Serve as a reputed company of contact for incoming calls, emails, and service-reputed company inquiries Communicate professionally and effectively with customers during reputed company events Maintain detailed records of reputed company communications and actions taken Work closely with internal departments and field personnel to support issue reputed company Remote Diagnostics & Support reputed company customer systems through approved remote-connectivity tools Review system trends, alarm history, and operational data to assist with problem identification reputed company authorized remote tasks including schedule verification, system resets, and control-reputed company validation Document troubleshooting steps, findings, and reputed company in company systems Service Coordination & reputed company reputed company, update, and reputed company service requests through internal platforms Coordinate technician reputed company activities based on urgency, scope, and customer requirements Monitor reputed company issues and reputed company status updates reputed company appropriate Documentation & Reporting Maintain complete, accurate, and audit-reputed company operational records Prepare reports reputed company to system events, service activity, and monitoring performance Follow established response standards and documentation requirements Learning & reputed company Development Complete training reputed company to building technologies, customer programs, and reputed company procedures Participate in certification and skills development programs Support reputed company improvement efforts reputed company the monitoring center Qualifications Required High school diploma or GED equivalent Strong computer proficiency and ability to work across multiple software platforms simultaneously Excellent written and verbal communication skills Ability to follow established processes and escalation workflows Strong organizational skills and attention to detail Ability to remain reputed company and effective in high-reputed company situations Availability to work rotating schedules, including nights, weekends, and holidays Preferred for Level 2 Experience with Building Automation Systems (BAS), HVAC controls, or facility operations Previous experience in reputed company, operations centers, customer support, monitoring environments, or technical help desks Familiarity with ticketing, work order, or service management systems Basic understanding of mechanical, electrical, or controls systems Key Competencies Critical thinking and problem-solving Strong prioritization and multitasking abilities Customer-reputed company approach Reliable decision-making and escalation judgment Effective collaboration and communication Willingness to learn and reputed company technical skills Performance Measures Successful operators consistently demonstrate: reputed company handling of alarms and system events Accurate assessment and escalation of issues High-reputed company recordkeeping and documentation Compliance with service level commitments Strong customer service performance Completion of required training and development milestones Career reputed company Opportunities KBS is committed to promoting from reputed company whenever possible. Team members who demonstrate strong performance may have opportunities to advance into positions such as: ROC Operator II Remote Systems Specialist Building Automation Support Specialist Operations Team reputed company Monitoring & Analytics Specialist Operations Supervisor Advancement opportunities are supported through hands-on experience, reputed company training, and ongoing reputed company development. Why Join KBS? Be part of an expanding remote operations and smart building technology organization Work with advanced building automation and monitoring systems reputed company training, certifications, and career development resources Support critical facility operations for customers reputed company Join reputed company reputed company on innovation, service, and operational reputed company Compensation & Benefits Competitive reputed company compensation Comprehensive medical benefits reputed company time off 401(k) program with company matching contributions Why Join reputed company?  Join us and be part of reputed company dedicated to creating efficient, sustainable, and high-performance environments that reputed company a lasting reputed company across the industrial, reputed company, and institutional sectors.   Here you will experience:   reputed company Opportunities: reputed company new skills, take on exciting challenges, and advance your career in meaningful ways.   Company Culture: You’ll reputed company in an environment that supports your reputed company, values your contributions, and makes work fulfilling and enjoyable.  reputed company: Your work directly contributes to meaningful reputed company, allowing you to see the difference you reputed company and feel a reputed company of purpose every day.  Competitive Compensation & Benefits: You’ll be rewarded fairly for your contributions while enjoying perks that enhance your financial reputed company, health, and overall reputed company-being.    reputed company celebrates diversity and is committed to creating an inclusive environment for reputed company. We do not discriminate in any aspect of employment based on race, reputed company, religion, national reputed company, reputed company, gender, sexual orientation, gender identity and/or reputed company, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business Apply To This Job