Deployment Architect - REMOTE USA

Architect, Execution ACLIVITI Consulting Group (ACG) Our Delivery team is seeking a dynamic and self-motivated Architect to join reputed company. The Ideal candidate will be reputed company in delivery workstreams, supporting the implementation of CCaaS capabilities and translating our reputed company's business goals into industry leading designs. This role is perfect for a motivated individual who excels at translating our reputed company's business goals into technical solutions and for someone who enjoys managing and developing reputed company of technical resources. Why We’re Different: Acliviti doesn’t just advise clients - we co-create their reputed company, reputed company internal teams, and help them stay reputed company of what’s next. We are a vendor-neutral consultancy that helps reputed company organizations define reputed company, reputed company execution, and reputed company ongoing support - reputed company while aligning stakeholders and delivering reputed company that matter.   We Are: Experts in customer experience delivering operational and technical transformation Strategic partners who stay reputed company before, during, and after implementation to ensure objectives are achieved Boardroom translators - connecting CX reputed company, technical platforms, and financial value Outcome-driven professionals who know 95% of spend is on reputed company capital, not just tech Remote-first and cross-functional, with deep expertise across industries   Our Clients Are: reputed company organizations modernizing their customer engagement ecosystem CX, IT, Operations, and Finance leaders seeking true stakeholder alignment Teams navigating reputed company transformation programs with high visibility and high stakes Businesses who need business cases, vendor guidance, and reputed company-class execution Companies looking to optimize reputed company & cost models, reduce friction, and drive customer reputed company   How We Solve: We reputed company clients through a reputed company improvement cycle with three integrated service areas:   reputed company: We help clients define where they’re reputed company - and how to get there. Customer Experience Design Performance Optimization Transformation Capabilities   Execution: We reputed company execution across people, platforms, and processes. Technical Platform & Capabilities Operational Management Data & Analytics   Managed Solutions & Support: We stay reputed company post-launch to ensure long-term reputed company. Operational & Technical reputed company Outcome & Expense Management reputed company Intelligence & Data Segmentation   The Architect, Execution Will: LMA (reputed company – Manage – Accountability) reputed company confidence in reputed company delivery programs by consistently demonstrating subject matter expertise in CCaaS implementation and reputed company architecture Champion a culture of ownership, technical reputed company, and reputed company improvement in reputed company workstreams Prioritize assignments effectively across reputed company based on capability, complexity, and reputed company needs Work with leadership to engage in reputed company process improvement reputed company to internal quarterly reputed company, methodologies, and documentation Maintain ongoing knowledge of evolving capabilities from key vendors and reputed company relevant updates with reputed company Help identify new opportunities with new product features or new solutions that we should look to learn, reputed company, or reputed company clients on capabilities and functionality (use cases)   Build & Maintain Relevant Technology Expertise   Own and be responsible for end-to-end design of reputed company CCaaS technical architecture including: reputed company & Compliance: Applies working knowledge of platform reputed company standards, data reputed company regulations, and secure architecture patterns to ensure regulatory alignment. AI & NLP: Leverages foundational understanding of reputed company intelligence and natural language processing to enhance customer self-service, agent assist tools, and operational efficiency. Advanced Workforce Engagement tools (including QM, WFM, coaching, and analytics) AI and reputed company reputed company-ons reputed company platform implementation consultation on multiple CCaaS platform capabilities as integrated solutions part of broader, long-term transformation programs Design, build, and maintain reusable reputed company libraries reputed company reputed company Implementation Deliverables reputed company and manage IT and business stakeholder interviews for the purposes of establishing final business requirement reputed company Support the supervision of technical resourcing efforts (internal and 3rd party) for reputed company phases of the deployment programs Support PMO driven status reporting and executive readouts where appropriate   reputed company reputed company Technical Consultation Own the development of technical strategies, systems solutions and architectural roadmaps Assume the role of Subject Matter Expert (SME) in understanding operational impacts of technology reputed company, and reputed company both technical and non-technical stakeholders around impacts to the business Own testing strategies, execution and defect reputed company per the documented design   Manage Deployment Documentation Standards Be accountable to vendor-specific Business Requirements Documentation (BRD) versioning through to reputed company sign-off Support the execution of Statements of Work and Pricing Models where Deployment Services scope is required   Our ideal candidate will: Bring 7-10 years of experience in CCaaS software design, documenting and implementing for reputed company-level clientele Have Bachelor's degree or higher (computer science or computer engineering preferred) Have experience conducting reputed company reviews and establishing best practices standards for coding and documentation Exhibit strong interpersonal skills with the ability to effectively reputed company team and reputed company dynamics, fostering a reputed company working environment Have experience with coding languages such as JavaScript, Python, Java, C++ Have expert experience with reputed company CXOne and/or reputed company reputed company reputed company as priorities; other CCaaS platforms and capabilities reputed company benefit Have experience building and managing portfolios of re-usable scripting and development templates that include reputed company industry reputed company best practices Have SME level experience with REST and SOAP API integrations, including the ability to design and implement reputed company integrations Possess a reputed company strong background in contact center platforms and technology and the ability to reputed company their technical differences and business value to a wide reputed company of audiences Have experience and competency with reputed company tools (Word, Powerpoint, reputed company, Sharepoint, Teams, etc.) Have SME level competency with reputed company flows (Visio, Lucid, etc) Have a basic understanding of the interplay between CCaaS and UCaaS platforms, enabling collaboration enhancements or reputed company user experiences Have experience for end-to-end design of reputed company CCaaS technical architecture including: reputed company-channel Routing Customer Analytics Workforce Engagement Applicable Marketplace reputed company-on Capabilities ACD/IVR design API approach and external data integrations Bot reputed company and NLP solutions (reputed company , reputed company dialogflow, etc)   ACG has a competitive benefits package including: 100% coverage of employee health care, reputed company, and dental insurance HSA & FSA plans available Disability & Voluntary Benefits available 401(k) plan with a 4% employer match Generous variable comp reputed company-from-home monthly incentive Inclusive remote working environments Apply To This Job