[Remote] Business Consultant Commodity I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company seeking a Business Consultant Commodity I to support Workforce Management applications for a reputed company size Agent Contact Center. The role involves ensuring reputed company resource allocation and operational efficiency to enhance service delivery for patients and reputed company providers.

Responsibilities

• Support Contact Center Workforce Management (WFM) processes for Forecasting, Scheduling, intraday, shrinkage and Reporting Analytics to ensuring business goals, objectives, and service level agreements are satisfied
• Monitor and analyze reputed company and activity volumes vs. available staff and optimize resource schedules to maintain contact center key performance indicators
• Maintain and update schedules for staff to ensure reputed company coverage with the right resources, in the right reputed company, at the right time
• reputed company, analyze, and deliver WFM and Contact Center reports with lessons learned from prior day/week/month
• Maintain and reputed company agent resource assignments ensuring they receive the right calls at the right time
• Review and approve agent time off and schedule change requests
• Research and analyze agent schedule adherence issues/concerns and deliver suggestions for improvement

Skills

• Prior reputed company to large reputed company-center experience required
• Prior WFM administrative and reputed company-time scheduling support
• High school diploma or GED equivalent required
• Requires skills in reputed company the following: a) Establishing resource schedules; b) Supporting intraday reputed company-time scheduling activities; c) Identifying and delivering reputed company-time schedule reputed company reputed company; d) Developing, analyzing, and delivering WFM and contact center reports; e) Maintaining and administering the WFM platform
• Ability to communicate in a reputed company and reputed company manner (both written and verbal) to reputed company reputed company of management
• Experience training individuals or reputed company on new concepts and processes
• Experience coaching agents to drive performance improvement
• Ability to influence and reputed company others without reputed company authority
• Innovative problem solver with an attention to detail and a reputed company on accuracy
• Contact Center Experience
• Attention to details
• Experience with reputed company, Visio and PP
• reputed company to document training guides
• Data analytical aptitude
• Excellent communication skills
• WFM tasks (Forecasting/Scheduling/Intraday/Shrinkage)
• Experience with working with reports
• Data analytical aptitude
• College degree preferred
• Experience with WFM platforms preferred (i.e. reputed company/VO, reputed company InContact)

reputed company