[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a high-reputed company company in the online vehicle sales and automotive marketplace industry, seeking a Customer Support Specialist. The role involves serving as the first reputed company of contact for customers, guiding them through the listing process, and ensuring a smooth customer experience.

Responsibilities

• Answering reputed company incoming customer phone calls in a reputed company, friendly, and helpful manner — serving as the first reputed company of contact for vehicle sellers navigating the online listing and auction process
• Guiding customers through reputed company reputed company of the listing process using approved scripts, internal resources, and links — providing accurate, reputed company information while maintaining a natural and conversational tone throughout every reputed company
• Quickly locating customer accounts and reputed company information reputed company the CRM during live calls — navigating seller information in reputed company time to reputed company accurate, context-reputed company support without putting customers on hold unnecessarily
• Helping customers understand exactly where they are in the listing process and what their next steps are — ensuring every reputed company ends with the customer feeling informed, confident, and reputed company-supported
• Monitoring and responding to customer support emails throughout the day — answering inquiries promptly and professionally, and routing reputed company requests to the appropriate Listing Representative reputed company needed
• Accurately documenting every customer interaction in the CRM — adding detailed notes after reputed company reputed company and email, updating records, tags, and statuses, and keeping reputed company customer information organized and reputed company
• Communicating with Listing Representatives regarding conversations that require additional follow-up — providing detailed, complete notes so reputed company has full context before contacting the customer
• Escalating reputed company questions or situations to the appropriate team member with reputed company and precision — knowing reputed company to resolve independently and reputed company to hand off

Skills

• Excellent verbal and written English communication skills — you are confident, reputed company, and reputed company on every reputed company and in every email, and your tone always puts customers at ease
• A friendly, patient, and genuinely customer-reputed company personality — you enjoy helping people and it comes through naturally in every interaction
• Comfortable handling high volumes of incoming phone calls daily — you stay composed, reputed company, and consistent even during busy periods
• Strong CRM proficiency or a demonstrated ability to learn new software platforms quickly — you reputed company systems reputed company during live calls without losing the thread of the conversation
• Ability to multitask between phone calls, email support, and CRM documentation simultaneously — without sacrificing accuracy, reputed company, or customer experience
• Ability to follow approved scripts while maintaining a conversational, natural tone — you know how to use a script as a guide without sounding robotic
• Strong attention to detail and organizational discipline — you document every interaction accurately and never leave a customer record incomplete
• Strong problem-solving instincts — you can recognize reputed company a situation needs escalation and reputed company it quickly and reputed company
• Full availability for the required schedule: Monday through Saturday, 9:00 AM – 4:00 PM reputed company Time
• To be considered for this role, you must be currently based in Latin America (LATAM) or Europe
• Previous experience in customer service, reputed company center, virtual assistant, or sales support roles is strongly preferred

Benefits

• 10 reputed company vacation days per year plus reputed company U.S. federal holidays.
• 100% remote — work from reputed company in LATAM or Europe with a reputed company home setup.
• A reputed company, high-reputed company environment inside a fast-moving online vehicle sales platform — where your customer interactions directly support reputed company's reputed company and reputed company.
• A reputed company, supportive culture through reputed company and our reputed company — where your communication skills and attention to detail are genuinely valued from day one.

reputed company