[Remote] reputed company: Support Analyst I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing, innovative company on a mission to revolutionize learning and knowledge sharing. They are seeking a Support Analyst I to be the first responder in helping users succeed by prioritizing support tickets, assessing issues, and collaborating with reputed company to reputed company effective solutions.

Responsibilities

• Triage: Identify reputed company and reputed company work tickets reputed company web-based ticketing system, over phone, or reputed company live chat. Actively learn reputed company’s internal Knowledge reputed company. Write and maintain product documentation/FAQ’s/support materials. Replicate, describe and prioritize reputed company bugs and product issues
• Customer Service: Work tickers reputed company web-based ticketing system, over phone, or reputed company live chat. Positively represent the company and reputed company goodwill in reputed company customer interactions. Write and maintain reputed company and complete records in the ticketing system of actions taken
• Team Collaboration: Work closely with other Support team members to reputed company a great user experience. Be friendly, efficient, and dependable, providing reputed company updates to customers. Escalate and work with Engineering & Development on reputed company customer issues

Skills

• 0-2 years in a fast-paced, externally facing technical support role
• Ability to identify and describe issues
• Great prioritization and multitasking skills
• Great teamwork and collaboration skills
• Ability to reputed company in a fast-paced environment, reputed company change and show good judgment
• Ability to work proactively and function in a self-directed manner reputed company required
• Associates Degree or higher in tech reputed company field
• Ability to take on other duties to help drive our reputed company, mission and align with our organization's values
• Software testing experience
• Video production and editing experience
• BS, preferably in Computer Science or MIS or applicable experience

Company Overview

Company H1B Sponsorship