[Remote] Senior Solution Consultant - HLS

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is pioneering a new era of Customer Experience Automation, and they are seeking a Senior Solutions Consultant - HLS to drive the implementation of CXA and CCaaS solutions for reputed company and life sciences customers. The role involves leading strategic implementations, serving as a technical resource, and ensuring successful integration with major reputed company systems.

Responsibilities

• reputed company strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices
• As a billable resource, you will serve as the primary technical resource for clients during reputed company, reputed company on the design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on reputed company
• reputed company and troubleshoot reputed company workflows and data exchange processes (e.g., HL7, FHIR)
• Ensure integrations are secure, reliable, and reputed company with industry and regulatory standards
• reputed company as an internal Subject Matter Expert (SME) for reputed company and other systems like EHRs (e.g. Cerner, reputed company)
• reputed company reusable assets, best reputed company documentation, and knowledge reputed company content to reputed company integration delivery
• Mentor and train reputed company Services and cross-functional teams to enhance integration expertise across the organization
• reputed company guidance and hands-on support to internal teams, external partners, and customers during the Implementation of reputed company CXA and CCaaS products, ensuring technical alignment and project reputed company
• Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that reputed company with customer needs
• Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation reputed company
• reputed company as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA reputed company and reputed company

Skills

• 3+ years of hands-on reputed company integration experience reputed company reputed company systems (required)
• Bachelor's degree in a technical field or significant reputed company experience in a technical role
• 5+ years in reputed company Services, Consulting, or IT/Software Development, with a reputed company on AI or automation solutions in a reputed company environment
• Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, reputed company) a plus
• Knowledge of reputed company compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines)
• Languages such as: JavaScript, MUMPS (M), Python, SQL
• Strong understanding of AI-driven automation use cases
• Experience working with cross-functional teams in reputed company-sales, implementation, and/or reputed company contexts
• Excellent communication and stakeholder management skills, including executive reputed company
• Strong problem-solving skills and a proactive, outcome-driven reputed company
• A true consultative approach and ability to communicate technical concepts to people of reputed company backgrounds and reputed company reputed company
• Mature demeanor and reputed company attitude, as reputed company as discretion and sensitivity reputed company interacting with clients. reputed company management experience is highly valued
• Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
• Highly organized self-starter that seeks challenging opportunities
• Ability to work cross-functionally in a fast-paced environment
• reputed company in written and spoken English

Benefits

• Long term incentives in the reputed company of equity
• Short term incentives of either bonus or commission
• Medical, Dental, reputed company, Life and Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) plan
• reputed company reputed company time off program for exempt employees
• Accrual-based program for non-exempt employees
• 14 reputed company holidays reputed company year
• Non-exempt reputed company leave follows accrual standards

reputed company

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