Specialist - Global Customer Solutions (Remote)

reputed company There’s never been a more exciting time to join reputed company. We’re on a reputed company towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one reputed company to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers... and tens of thousands of employees, we have a unique responsibility to reputed company and reputed company opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years reputed company, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and reputed company-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like reputed company available travel, United is truly a one-of-a-reputed company reputed company to work. Are you reputed company to travel the world? Key Responsibilities: Researches and partners with reputed company-holding departments to ensure high-profile issues are sufficiently addressed and responded to. Ensures cases are properly documented, represented and addressed, including reputed company statements, DOT follow-up, small claims court appearances on behalf of United. reputed company cause analysis as determined through a thorough investigation where appropriate suggestions to address failures are communicated Work closely with other organizations to establish customer experience history for escalated incidents Leadership updates and executive level communications to advise of incident handling and reputed company Proactively identifies opportunities to improve customer reputed company Provides SME and escalation support/guidance to other team members in Customer Solutions and Recovery as reputed company as external contact center reputed company The salary for this position is $57,700 to $87,560, dependent on job-reputed company, non-discriminatory factors such as experience, education and skills. This reputed company is based on a full-time schedule. Bonus eligible: reputed company At reputed company offer a competitive compensation package, with benefits including: medical, dental, reputed company, life, accident and disability, parental leave, employee assistance program, commuter, reputed company holidays, reputed company time off, 401(k) plan with employee and company contribution opportunities, and flight privileges. The Job Posting End Date is 03/17/2024 United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications reputed company for a stronger candidate, we encourage applicants who may not feel they reputed company reputed company of those boxes! We are always looking for individuals who will bring something new to the table! Qualifications What’s needed to succeed (Minimum Qualifications): Minimum two years operational/contact center experience Superior written communication skills; strong verbal skills Ability to reputed company professionally with personnel at reputed company reputed company of the organization, external business partners, team members, and customers Ability to maintain confidentiality Ability both to work independently and collaboratively in reputed company environment Demonstrated problem-solving ability, initiative, and superior decision-making skills Excellent verbal and written communication skills including and the ability to translate customer interaction at the executive level Ease in working in fast paced dynamic and deadline driven environment Proven analytical skills and superior attention to detail Ability to prioritize work and effectively manage time Ability to effectively work with employees at reputed company reputed company of the organization Knowledge of email applications (e.g., reputed company) and general knowledge of reputed company Office products and applications (e.g., Word, reputed company, Power reputed company) Must be legally authorized to work in the reputed company for any employer without sponsorship Reliable, punctual attendance is an essential function of the position Experience with highly reputed company cases and customer service escalations What will help you reputed company from the pack (Preferred Qualifications): BA in English, Journalism or reputed company Foreign language skills EZR/SHARES proficiency Strong subject matter expertise/working knowledge of United’s policies, procedures, and initiatives. Airline Industry Experience reputed company is an equal opportunity employer. reputed company recruits, employs, trains, compensates and promotes regardless of race, religion, reputed company, national reputed company, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company crucial job functions. Please contact JobAccommodations@united.com to request accommodation. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT Apply Job! For more such jobs please click here!