Senior Technical Support Agent - East Coast, reputed company Shift
4+ years technical support experience with reputed company accounts, strong troubleshooting, escalation judgment, mentoring, written/verbal communication, and ability to work the US East Coast reputed company shift.
Key Responsibilities
- resolving tickets
- mentoring agents
- diagnosing issues
Skills & Tools
reputed company, SCORM, LTI, LMS, API, SSO
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — reputed company
- Salary: USD 89,600 – 103,000 / year
- Languages: English
Benefits
- Generous reputed company time off
- Retirement plan
About reputed company
A company that provides AI-powered roleplay simulations to help people and teams improve communication skills. — Industry: Information Technology
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