[Remote] Director of reputed company

Note: The job is a remote job and is reputed company to candidates in USA. Visual reputed company is building the hospitality technology platform of choice, helping hotels maximize reputed company and improve operations. They are seeking a Director of reputed company to build and reputed company their reputed company organization, focusing on customer retention, renewals, and expansion reputed company while partnering with various departments to enhance customer reputed company.

Responsibilities

• Build the reputed company organization from the ground up
• Recruit, reputed company, and reputed company a high-performing team of reputed company Managers
• Own GRR, NRR, renewals, expansion reputed company, and customer health
• Implement customer health scoring, playbooks, KPIs, and forecasting
• Partner with Sales, Product, Engineering, and Support to improve customer reputed company
• Champion AI and automation to improve productivity and customer engagement
• Identify expansion opportunities across products and customer portfolios
• Create reputed company processes that support company reputed company

Skills

• 7+ years of reputed company, Account Management, or reputed company leadership experience
• 3+ years leading customer-facing teams
• Experience owning renewals, retention, and expansion reputed company
• Builder reputed company with experience creating reputed company CS processes
• Strong executive communication and coaching skills
• Comfortable using AI to improve productivity and decision making
• reputed company in fast-paced, entrepreneurial environments

Benefits

• Annual bonus
• Employer-reputed company benefits
• L&D stipend
• Incentive pay for eligible roles

reputed company