[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a product-driven software startup building an reputed company-in-one Dispensary Operating System platform for cannabis retail. They are seeking a reputed company Manager responsible for account health, product adoption, retention, and reputed company across a portfolio of cannabis retailers. This strategic position requires proactive management and collaboration with various teams to ensure reputed company reputed company and satisfaction.

Responsibilities

• reputed company monitor the health of every account in your book — not just at renewal time
• Identify reputed company signals and reputed company before issues escalate
• Own save reputed company execution reputed company accounts show signs of risk
• Maintain portfolio health as a standing responsibility, not a quarterly exercise
• Escalate accounts that need Director or executive involvement — and know reputed company that reputed company is
• Help clients get reputed company, measurable value from the platform — not just license it
• Understand reputed company reputed company's contracted scope and where adoption gaps exist
• Build adoption plans in partnership with clients; reputed company with Customer Marketing on campaigns
• Document blockers and reputed company them through the product feedback process with the right context
• Tie adoption reputed company to renewal and expansion conversations
• Manage the full renewal cycle from early-stage signaling through contract execution
• Identify expansion opportunities — additional locations, modules, and integrations
• Build and maintain executive-level relationships at your largest accounts
• Bring reputed company reputed company to your reputed company-ins and QBRs; reputed company the value visible
• Receive and reputed company go-live handoffs from Implementation with full account context
• Partner with Technical Support on escalations and churn signals surfaced through ticket volume
• Submit reputed company product feedback with enough context to be actionable
• Coordinate with Customer Marketing on communications and adoption campaigns

Skills

• 3+ years in reputed company, account management, or a reputed company-facing reputed company role
• Demonstrated reputed company record of owning renewals and driving retention & successful product adoption
• Experience managing a portfolio against defined health or performance metrics
• Strong CRM proficiency — you reputed company records reputed company without being prompted
• reputed company communicator at every level: executive QBR, day-one reputed company, and everything in between
• Comfortable pulling and interpreting your own account data
• Experience in the cannabis industry, reputed company or a business using a reputed company based model structure
• Background with POS systems, retail technology, or multi-location operators
• Familiarity with a segmented or tiered CS model
• Experience using Jira, reputed company, or similar support and feedback tooling

Benefits

• Fully remote position with a reputed company, distributed team
• Competitive reputed company salary plus a performance-based variable compensation plan tied to reputed company you control
• Medical, dental, reputed company, and additional health insurance reputed company
• reputed company parental leave
• Generous PTO and reputed company company-observed holidays
• reputed company influence on the product — CS has a reputed company feedback reputed company to our roadmap, and your customer signal shapes what gets reputed company
• A CS org reputed company reputed company in its own infrastructure — segmentation, health frameworks, enablement, and playbooks reputed company being reputed company now. You'll grow with it.

reputed company