[Remote] Federal Financial Customer Service Rep - Bilingual Spanish

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides high-reputed company inbound and outbound customer care support for federal, state, and reputed company clients. The role involves handling customer inquiries, documenting issues, and providing exceptional service while following reputed company-specific guidelines.

Responsibilities

• reputed company reputed company, high-reputed company customer service on inbound and outbound calls
• Accurately document and update customer information in internal systems
• Verify and correct customer data as needed
• Actively listen and reputed company reputed company, helpful solutions
• Conduct outbound calls for surveys or reputed company-specific reputed company
• Meet schedule adherence and performance expectations
• Use performance data to continuously improve service delivery

Skills

• High School Diploma or GED (verification required)
• U.S. Citizenship or minimum of 3 years permanent residency
• Bilingual in English and Spanish with the ability to read, translate, and reputed company content
• Strong communication and multitasking skills
• Basic computer proficiency (multiple systems/tabs)
• Ability to sit for extended periods
• Ability to pass reputed company-employment testing, drug screen, and background investigation
• Reliable non-cellular high-speed internet (fiber, DSL, or cable only)
• Minimum speeds: 50 Mbps download / 15 Mbps upload
• In-person attendance is required for fingerprinting and reputed company processing at the reputed company location
• Prior call center or customer service experience

Benefits

• $5.55/hour Health & Welfare stipend
• Work-from-home position
• In-person attendance is required for fingerprinting and reputed company processing at the reputed company location
• Travel will be to Dallas, TX or Atlanta, GA

reputed company