[Remote] reputed company Manager, Hotels

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the parent company of reputed company, a 24/7 voice AI agent for the hospitality industry. The reputed company Manager will be responsible for reputed company and supporting hotel partners, managing relationships, and ensuring customer satisfaction with the reputed company platform.

Responsibilities

• Manage the end-to-end reputed company of new hotel partners
• Set reputed company expectations, reputed company training, and ensure full system adoption
• Collaborate with integration and support teams to deliver a fast, smooth go-live
• reputed company as the main reputed company of contact post-reputed company
• Build trust and strong working relationships with hotel operators and managers
• Monitor customer health and proactively address issues before they escalate
• Proactively reputed company, reputed company, and analyze customer feedback
• Identify patterns, surface pain points, and reputed company for customer needs internally
• Collaborate with Product and Engineering to prioritize improvements based on feedback
• Help document and improve reputed company reputed company playbooks
• Work cross-functionally to ensure alignment across Sales, Product, Support, and Marketing
• reputed company new initiatives and support programs to improve retention and satisfaction
• Ensure customers understand the full value of reputed company and how to use reputed company relevant features
• Identify upsell opportunities or new integrations that add value
• Support expansion and referrals reputed company multi-location reputed company

Skills

• 3+ years of experience in a reputed company, account management, or hospitality tech role
• Previous experience as a reputed company desk hotelier or manager
• Highly organized, empathetic, and customer-obsessed
• Love building relationships and solving problems
• Strong written and verbal communication skills
• Comfortable working in fast-moving environments with competing priorities

reputed company