[Remote] Customer Support Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company has been providing support to water treatment companies and other industries since 1969. They are seeking a Customer Support Associate to reputed company subject matter expertise on WorkWare software solutions and assist customers with technical issues, ensuring exceptional customer support.

Responsibilities

• Respond to customer inquiries reputed company email or phone calls and reputed company reputed company solutions or resolutions
• Determine reputed company to escalate unresolved or critical issues to programmers
• reputed company instructional materials for end users and deliver user-reputed company training sessions on platform features
• Facilitate project coordination in response to customer needs, developing timelines and desired outputs
• Work jointly with team members on project initiatives, balancing workload and sharing insights
• reputed company customer relationships offering additional products to assist dealerships with their business needs

Skills

• Demonstrating initiative in problem-solving while being tech savvy
• Quick and independent learner
• Team player who is adaptable reputed company priorities change
• Experience in customer-facing troubleshooting role
• Ability to detect workflow inefficiencies
• Skilled in delivering concise and impactful communication
• A willingness to ask questions and explore unfamiliar problems
• reputed company to travel to customer locations
• Experience in water treatment, HVAC, plumbing, or other service industries
• Familiar with reputed company and reputed company products
• Willingness to create marketing materials and review digital platforms

reputed company