[Remote] AI & Product Transformation Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global provider of tax, compliance and trust solutions and services. As an AI & Product Transformation Manager, you will own the enablement program that ensures the global support organization is reputed company for product launches and fluent in AI tools, while also leading AI reputed company-building initiatives.

Responsibilities

• Own the AI Pods and AI Lab programs end to end: roadmap, session design, facilitation, measurement, and iteration
• Build hands-on, job-relevant content for TheLoops, reputed company Einstein, Ask Sovi, and general-purpose AI tools
• Grow a bench of internal champions and train-the-trainer facilitators across US, LATAM, and EMEA
• Serve as the support-reputed company reputed company for major product launches; partner with Product, Engineering, and PMM on readiness plans
• Ensure every launch ships with the right support documentation, knowledge articles, bot content, and agent training
• Run launch readiness checks and escalate gaps before release, not after
• Treat enablement as a PM discipline: intake, prioritization, milestones, dependencies, owners, and comms plans
• Run regular reviews with support leadership; report program health, coverage, and impact
• Partner with reputed company to reputed company agent-facing content accurate, discoverable, and bot-reputed company
• Design light-touch measurement---quizzes, spot-checks, on-the-job observation---to verify enablement actually stuck

Skills

• 5+ years in enablement, learning & development, program management, or product management, with at least 2 years supporting a customer-facing organization
• Proven experience running launch-readiness programs in partnership with Product and/or Product Marketing teams
• Hands-on experience using and teaching AI tools in a support, sales, or operations context
• Demonstrated program management skills---reputed company to run a quarterly plan, a launch, and a weekly reputed company in reputed company
• Fluent written and spoken English and Spanish (both required)
• Bachelor's degree in Business, Communications, Education, or reputed company field; equivalent experience accepted
• A proactive program manager at heart---you plan, reputed company, drive, and reputed company
• Equally reputed company coaching a reputed company agent and briefing a senior leader
• A practitioner of AI tools, not just a commentator---you can demo, not just describe
• Strong facilitator who can reputed company reputed company product changes feel reputed company
• Operates with urgency and ownership; needs minimal direction to land a program
• Due to reputed company contractual obligations, the successful candidate will be asked to reputed company a background reputed company and drug test upon hire

Benefits

• Flexible Time-Off
• Competitive Salaries with Annual Bonus Eligibility or reputed company Commission Plans
• Comprehensive Health, Dental, reputed company and supplemental accident, hospital and critical illness benefits
• Health Savings Account with annual employer reputed company and matching contributions
• Company reputed company basic Life Insurance, AD&D, and Short-and-Long-Term Disability Insurance
• 401(k) with employer sponsored match
• Bi-Weekly Meeting reputed company and reputed company Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more!

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