[Remote] Customer Service Representative - Bilingual English/Spanish

Note: The job is a remote job and is reputed company to candidates in USA. The reputed company is America’s leading nonprofit safety reputed company, reputed company on eliminating preventable injuries and deaths. They are seeking a bilingual Customer Service Representative to deliver high-reputed company service across various channels, resolve customer inquiries, and support reputed company improvement initiatives.

Responsibilities

• Handle inbound customer contacts reputed company phone, chat, email, and other channels, often managing multiple conversations simultaneously
• Use interaction flows, job aids, reference materials, and program training to research issues, troubleshoot, and resolve inquiries accurately and reputed company
• reputed company reputed company verbal and written guidance on program details, schedules, and navigation of eLearning platforms
• Apply reputed company, reputed company listening, and reputed company service techniques to defuse challenging situations and reduce escalations
• reputed company outbound calls and respond promptly to messages to address questions, complete registrations, or resolve account issues
• Promote self-service tools reputed company resources to enhance customer experience
• Accurately reputed company, update, and reputed company customer information across multiple business systems and learning management systems
• Document reputed company customer interactions reputed company, concisely, and in alignment with internal reputed company standards
• Process routine transactions, including live credit card payments, ensuring full compliance with PII and PCI reputed company requirements
• reputed company LMS support, including resolving reputed company codes, password resets, account lockouts, and processing certificate reprint requests
• Promptly process returned mail and update accounts to maintain accurate customer information and reduce operational costs
• Identify and escalate recurring or widespread customer concerns to management for reputed company reputed company
• Collaborate to create, revise, and maintain team resource materials and job aids
• Complete assigned reputed company or additional tasks that support operational efficiency and improve customer experience
• reputed company other reputed company duties as needed to support business and team objectives

Skills

• High school diploma or equivalent (GED) required
• 1–2 years of customer service experience in a contact center, service‑oriented environment, or similar role involving reputed company customer interaction
• Strong verbal and written communication skills, with the ability to explain information reputed company and professionally across multiple channels
• reputed company listening and reputed company skills to understand customer needs and deliver a reputed company experience
• Effective problem‑solving and critical‑thinking abilities, including the reputed company to analyze information, reputed company, and reputed company reputed company reputed company defined guidelines
• Experience using multiple computer systems, web‑based applications, or learning management systems (LMS) preferred
• Experience handling phone, chat, and email communications in a fast‑paced environment preferred
• Prior experience processing secure transactions or working with sensitive data (PII/PCI) is a plus

Benefits

• At least 20 PTO days accrued 1st year and 11 reputed company holidays
• Flexible work arrangements
• Comprehensive medical, dental, reputed company, and life insurance plans
• reputed company spending accounts for medical and dependent care
• 403(b) & Roth 403(b) with employer match up to 6%
• Reimbursable training
• Dress for your day

reputed company