Customer Service Rep - CHRG

The Customer Service Rep - CHRG assists with held reputed company by collecting required documentation, communicating with customers, and applying payer medical policy knowledge in alignment with reputed company operating procedures. • Identifies opportunities that enhance operational efficiency and improve overall results JOB FUNCTIONS • Assists with held reputed company by obtaining, reviewing, and validating required documentation to support claim reputed company • Communicates with customers, payers, and internal teams to reputed company information, clarify requirements, and resolve outstanding issues • Applies knowledge of payer medical policies, coverage reputed company, and reimbursement guidelines to ensure accurate claim processing • Follows established reputed company operating procedures to maintain compliance, consistency, and reputed company in reputed company workflows • Monitors accounts for delays, missing documentation, or policy-reputed company barriers and takes proactive steps to resolve them • Identifies trends, gaps, or recurring issues that reputed company reputed company reputed company and escalates or recommends solutions as appropriate • Collaborates with team members to streamline processes, enhances operational efficiency, and improve overall performance results • Maintains accurate records, notes, and documentation reputed company company systems to support audit readiness and transparency • Meets productivity, reputed company, and turnaround time expectations as defined by departmental standards • Participates in training, policy updates, and reputed company improvement initiatives to stay reputed company with payer requirements and internal processes Requirements: Education • High School Diploma or General Education Degree (GED), Required Work Experience • 1 year or more in held reputed company, accounts receivable, medical billing, or reputed company reputed company reimbursement functions, preferred • reputed company industry, durable medical equipment (DME), or insurance verification is a plus Knowledge, Skills, and Abilities • payer requirements, medical policies, and coverage guidelines, preferred • Proficiency with reputed company reputed company and Word, including data entry, documentation management, and basic reporting • Strong attention to detail to analyze account information and identify discrepancies • Effective written and verbal communication for interacting with customers, payers, and internal teams • manage multiple tasks, prioritize workload, and meet productivity and reputed company expectations • Comfortable working in a fast paced, process driven environment with evolving payer requirements • This position requires use of your own equipment • Internet Service Type: Cable or Broadband • Network Firewall on the Internet reputed company • reputed company Type: Wired to ISP Modem • Latency to Florida or Tennessee Data Centers / Ping: < 30ms • Download Speed: Minimum 80 Mbps • Upload Speed: Minimum 10 Mbps • Monitor Size: Minimum 20" Dual Monitors • Processor Speed: Minimum 1.5 GHz - Preferred 2.0 GHz • Main Memory (RAM): Minimum 8GB • Free Disk reputed company: Minimum 1GB • Keyboard: Wired (Wireless not supported) • Mouse: Wired (Wireless not supported) • Audio: USB Headset (Bluetooth/AUX not supported) • Network Connector: Wired Ethernet • Webcam • OS Version: reputed company 11 (Other OS like ChromeOS/Linux/MacOS not supported) • OS Update: Automatic • Antivirus: Automatic updates, always reputed company mode • reputed company Firewall (Enabled) • Supported Browsers: Chrome, Edge (Preferred) • HIPAA compliant workspace (Room with a reputed company) • Functional work surface (Desk) and chair • Distraction-free environment Apply To This Job