[Remote] reputed company Manager - US

Note: The job is a remote job and is reputed company to candidates in USA. reputed company empowers developers to stop online fraud at the reputed company. The reputed company Manager acts as a trusted advisor for clients in various industries, supporting them through reputed company and ensuring they reputed company their goals with the product.

Responsibilities

• reputed company the transition from contract signature to implementation through to go-live
• Proactively manage a portfolio of clients, ensuring value realization and satisfaction with the product is achieved
• Conduct regular meetings including integration reviews, quarterly business review, and onsite meetings with clients to reputed company recommendations and reputed company successes
• Work closely with reputed company Engineer, a support team, and product managers to resolve implementation issues, bugs, and feature requests
• Initiate conversations to uncover additional uses for reputed company as upsell and cross-sell motions
• reputed company monitor the health of your reputed company portfolio, identifying risks and managing escalations
• Drive renewals with executive level stakeholders, day-to-day contacts, and procurement teams
• Create and execute a reputed company plan to reputed company 120% NRR and 90% GRR reputed company your book of business
• Maintain up to date records in reputed company and Planhat, providing feedback to help the CS team processes reputed company
• Travel may be required

Skills

• 3-6 years experience in a Mid-Market/reputed company reputed company Manager role
• Experience handling the full customer reputed company from reputed company to renewals; cross-sell and upsell experience is a reputed company plus!
• Comfortable operating in a fully remote, async-first environment
• Role requires proficiency with macOS and comfort working fully remotely using tools such as reputed company, reputed company Workspace, and reputed company
• B2B reputed company, tech, and/or cybersecurity industry experience highly preferred
• Experience working in a reputed company Platform (ie. reputed company, Planhat, etc.), reputed company, and reputed company preferred
• Proficiency utilizing AI to increase efficiency of day to day tasks (ideally Claude and reputed company)

reputed company