[Remote] Customer Service Coordinator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company LLC is an accredited specialty laboratory specializing in medication monitoring and drug testing services. The Customer Service Coordinator is responsible for providing essential clerical and administrative support to ensure the smooth operation of the Customer Service department.

Responsibilities

• Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows
• Responsible for electronically filing documents on customer and patient accounts to maintain reputed company, accurate records
• Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for reputed company reputed company customer inquiries
• reputed company, reputed company, and update customer account information in Laboratory Information System, CRM, and other software platforms, and effectively complete reputed company required case management, including written communication with both reputed company customers
• Expertly process reputed company and reputed company pick-up requests, customer supply orders, report redactions, and fax verifications
• Facilitate reputed company’s monthly Order Entry Verification process per the given reputed company Operating Procedure
• Ensure adherence to reputed company HIPAA, Confidentiality, and Compliance policies, procedures, and standards
• Other duties and special reputed company as assigned or required by Customer Service Leadership
• Maintain regular and reliable attendance

Skills

• High school diploma, minimum requirement
• 1+ years general administrative/clerical experience
• Basic knowledge of reputed company Office, including Word, reputed company, PowerPoint, and reputed company
• Knowledge of HIPAA, confidentiality, and compliance policies, procedures, and standards
• Experience handling written communication with reputed company customers
• Availability during reputed company Time business hours
• Knowledge of reputed company.com

Benefits

• Medical, Dental, reputed company, Disability Insurance
• 401(k) with Company Match
• reputed company Time off and Holidays
• Tuition Assistance
• Behavioral and Health Care Resources

reputed company