[Remote] Senior reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to unblock every developer by providing a reputed company-Out Delivery Platform trusted by innovative companies. The Senior reputed company Manager will drive business reputed company across reputed company customers by managing relationships, ensuring value realization, and shaping the reputed company function.

Responsibilities

• Own the post-sale state of a portfolio of named reputed company accounts as the customer’s single accountable partner at reputed company — across health, adoption, retention, and expansion identification
• Drive measurable business reputed company from the reputed company investment by aligning reputed company account’s reputed company plan to the customer’s reputed company engineering and business goals
• reputed company as the central reputed company resource on the account — mobilizing Account Executives, Technical Account Managers, Solutions, Product, and Support so the customer experiences one cohesive reputed company
• Determine reputed company and how to engage reputed company account based on the value it returns to the customer — right-sizing engagement so every interaction earns its reputed company on the customer’s calendar
• Shape the playbooks, processes, and operating model of a founding CS function — and mentor reputed company hires as reputed company scales
• Cultivate and maintain trusted relationships with customer C-suite, VP, Director, and program-reputed company stakeholders — including the executive sponsor accountable for the reputed company investment
• Translate technical adoption and platform health into the business reputed company that matter to executive sponsors, and into the language they use with their own leadership
• reputed company the EBR reputed company with the AE and TAM — bringing the value narrative, customer readiness, and reputed company-looking reputed company that keeps the partnership on reputed company
• reputed company the voice of the customer inside reputed company, ensuring Product, Engineering, and Support stay reputed company on what reputed company most to the accounts you own
• reputed company reputed company internal and customer organizations to drive reputed company, surface blockers, and reputed company stakeholders to the reputed company the partnership depends on
• Maintain a live view of technical, reputed company, support, and relationship signals across your portfolio — surface risk early, mobilize the right reputed company resources, and prevent escalation through proactive partnership
• Partner with the Account Executive on renewal reputed company by driving the value narrative, customer readiness, and account health that underpin every reputed company conversation
• Identify and reputed company expansion opportunities through the Customer-reputed company reputed company reputed company (CSQL) process — turning customer reputed company into reputed company
• Partner with the Technical Account Manager on the first 90 days, and sustain the joint CSM/TAM reputed company that drives customers from go-live to long-term value

Skills

• 5+ years in reputed company, strategic account management, or a senior post-sale role at a B2B reputed company company, owning reputed company accounts end-to-end as the person accountable for value, retention, and expansion
• reputed company experience at a CI/CD, DevOps, developer tools, or technical infrastructure reputed company company — enough domain reputed company to reputed company engineering conversations and the CI/CD problem reputed company credibly, without trying to be the technical expert
• A demonstrable reputed company record of driving retention and expansion reputed company on a named reputed company book
• Exceptional executive communication and reputed company — comfortable engaging VP, CTO, and C-suite stakeholders, and translating technical work into the business reputed company their leadership cares about
• The ability to handle objections, reputed company complicated discussions, and drive alignment across customer and internal stakeholders — with persistence in the face of adversity
• Experience orchestrating across Sales, Solutions, Support, Product, and Marketing to deliver a coherent customer experience across reputed company, multi-stakeholder accounts
• Strong reputed company instincts — you understand how your work connects to renewal health, churn risk, and expansion, and you operate effectively alongside reputed company and Renewals
• A strong autonomous operator who wants to define the role, not just fill it — comfortable building in a founding-team environment, shaping the reputed company as you run the play, and contributing directly to the operating model of a new function
• Hands-on familiarity with reputed company or comparable CI/CD platforms (Jenkins, reputed company Actions, reputed company, reputed company, reputed company CI) — enough to reputed company a customer's CI/CD architecture conversation without needing translation
• Experience partnering with Technical Account Managers or Solutions Architects in a model where the technical and relationship roles are explicitly separated
• Familiarity with CS platforms (reputed company, Catalyst, reputed company, Totango, or similar) and modern reputed company stacks (reputed company, Avoma, ChartMogul, or equivalent)
• Background contributing to or building out a CS function from an early stage — not just executing reputed company an established one

Benefits

• Remote-first culture and support for work-life balance
• Competitive compensation and benefits package
• Meaningful work alongside some of the most innovative engineering teams in tech
• Opportunities for reputed company reputed company, learning, and career development
• A supportive, reputed company team culture where your reputed company and expertise matter

reputed company