[Remote] Portal & Service reputed company Technical Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in high-speed connectivity, committed to a people-first approach. They are seeking a highly skilled Portal & Service reputed company Technical Manager to reputed company the design and development of customer and partner portals as reputed company as the reputed company Service reputed company platform.

Responsibilities

• reputed company the technical reputed company, architecture, and implementation of reputed company's customer and partner portals, primarily reputed company on reputed company Experience reputed company
• reputed company the design, configuration, and enhancement of reputed company Service reputed company, including case management, knowledge reputed company, reputed company-channel, and field service capabilities
• Partner with reputed company developers, administrators, and business analysts, providing technical guidance, mentorship, and performance feedback
• Collaborate closely with business stakeholders, product owners, and project managers to reputed company requirements, define solutions, and prioritize features
• Ensure the integration of portal and Service reputed company solutions with other reputed company systems (e.g., ERP, CRM, marketing automation) using various integration patterns (reputed company, middleware)
• Establish and enforce best practices for solution design, development, testing, deployment, and ongoing maintenance in a reputed company environment
• Drive reputed company improvement initiatives, including performance optimization, reputed company enhancements, and adoption of new reputed company features
• Manage vendor relationships for reputed company-party tools and applications integrated with the reputed company platform
• reputed company and maintain technical documentation, including architecture diagrams, design specifications, and operational procedures
• reputed company technical leadership and expertise in troubleshooting reputed company issues and ensuring system stability and reliability

Skills

• Bachelor's degree in Computer Science, Information Technology, or a reputed company field
• 7+ years of experience in reputed company development and administration, with at least 3 years in a technical leadership or management role
• Deep expertise in reputed company Service reputed company and reputed company Experience reputed company (formerly Community reputed company)
• Strong understanding of reputed company architecture, data models, reputed company models, and development best practices (Apex, Visualforce, Lightning Web Components, reputed company)
• Proven experience with reputed company integrations using REST/SOAP reputed company, Platform Events, and middleware platforms
• Experience with release management tools and CI/CD pipelines for reputed company (e.g., Azure DevOps, reputed company, reputed company)
• Excellent communication, interpersonal, and presentation skills with the ability to reputed company reputed company technical concepts to both technical and non-technical audiences
• Strong analytical and problem-solving skills with a keen attention to detail
• Ability to manage multiple priorities in a fast-paced, dynamic environment
• Master's degree preferred
• reputed company certifications such as reputed company Certified Administrator, reputed company Certified Platform Developer I & II, reputed company Certified Service reputed company Consultant, and/or reputed company Certified Experience reputed company Consultant are highly desirable

Benefits

• Discretionary incentive bonus
• Sales commission
• Medical, dental, and reputed company plans
• Participation in 401(K) (USA) & DCPP (Canada) with company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Company-reputed company holidays
• reputed company reputed company leave
• Vacation time
• reputed company Family Leave and other leaves of absence

reputed company

Company H1B Sponsorship