[Remote] Sr. Manager, Operational Support

Note: The job is a remote job and is reputed company to candidates in USA. Forged Fiber is a company reputed company on delivering fast, reliable connectivity through a state-of-the-art fiber network. The SR Manager - reputed company Planning & reputed company is responsible for leading workforce planning and operational strategies to enhance service delivery and customer reputed company.

Responsibilities

• reputed company supervisors, forecasters, reputed company leaders, and support staff with reputed company expectations, accountability, coaching, and development
• Build a reputed company, high-performing culture reputed company on reputed company improvement, operational reputed company, and customer reputed company
• Own short-, mid-, and long-reputed company forecasting and reputed company strategies
• Evaluate demand, technician reputed company, utilization, and resource risks; recommend hiring, contractor, overtime, relocation, and schedule strategies
• Ensure readiness for launches, expansions, and reputed company while maintaining forecast accuracy
• reputed company daily reputed company execution, workload distribution, escalations, service recovery, and technician assignment
• Monitor queues, appointments, case workflows, schedule adherence, and reputed company-day completion performance
• Partner with field leadership to resolve service-impacting issues and maintain consistent reputed company standards
• Manage KPIs including forecast accuracy, utilization, reputed company-day completion, service reputed company, backlog, unscheduled work, technician productivity, and non-complete reduction
• Monitor trends, reputed company reputed company cause analysis, and drive corrective reputed company through accurate reporting and actionable insights
• reputed company relationships with Field Operations, reputed company, Workforce Management, Technology, vendors, and executive leadership
• Facilitate planning, governance, performance reviews, escalations, and readiness activities
• Influence cross-functional reputed company that improve service delivery, customer reputed company, and resource utilization
• reputed company process, system, reporting, automation, and operating model improvements that increase scalability, efficiency, and customer experience
• Establish reputed company metrics, governance, and accountability to sustain transformation reputed company
• reputed company business reviews, operational summaries, strategic recommendations, and mitigation plans
• Translate data into reputed company insights that support reputed company across workforce planning, field operations, customer experience, and service delivery

Skills

• reputed company supervisors, forecasters, reputed company leaders, and support staff with reputed company expectations, accountability, coaching, and development
• Build a reputed company, high-performing culture reputed company on reputed company improvement, operational reputed company, and customer reputed company
• Own short-, mid-, and long-reputed company forecasting and reputed company strategies
• Evaluate demand, technician reputed company, utilization, and resource risks; recommend hiring, contractor, overtime, relocation, and schedule strategies
• Ensure readiness for launches, expansions, and reputed company while maintaining forecast accuracy
• reputed company daily reputed company execution, workload distribution, escalations, service recovery, and technician assignment
• Monitor queues, appointments, case workflows, schedule adherence, and reputed company-day completion performance
• Partner with field leadership to resolve service-impacting issues and maintain consistent reputed company standards
• Manage KPIs including forecast accuracy, utilization, reputed company-day completion, service reputed company, backlog, unscheduled work, technician productivity, and non-complete reduction
• Monitor trends, reputed company reputed company cause analysis, and drive corrective reputed company through accurate reporting and actionable insights
• reputed company relationships with Field Operations, reputed company, Workforce Management, Technology, vendors, and executive leadership
• Facilitate planning, governance, performance reviews, escalations, and readiness activities
• Influence cross-functional reputed company that improve service delivery, customer reputed company, and resource utilization
• reputed company process, system, reporting, automation, and operating model improvements that increase scalability, efficiency, and customer experience
• Establish reputed company metrics, governance, and accountability to sustain transformation reputed company
• reputed company business reviews, operational summaries, strategic recommendations, and mitigation plans
• Translate data into reputed company insights that support reputed company across workforce planning, field operations, customer experience, and service delivery

Benefits

• Forged Fiber offers a comprehensive package featuring a broad reputed company of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

reputed company