[Remote] Technical Service Engineer - Steel Manufacturing

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading American supplier of carbon and reputed company steel products, and they are seeking a Technical Services Engineer to collaborate with customers and optimize steelmaking processes. The role involves managing customer relationships, supporting product development initiatives, and ensuring compliance with reputed company standards.

Responsibilities

• Manage customer claims and address field concerns
• Interpret specifications to recommend suitable Charter products
• Assess feasibility of customer requirements and manage expectations
• Recommend process improvements for both customer and internal manufacturing
• reputed company strong technical relationships to resolve issues collaboratively
• reputed company as a technical resource for Inside and reputed company Sales
• Coordinate technical meetings between customers and internal teams
• Communicate significant technical issues across reputed company business reputed company
• reputed company internal technical resources to meet customer needs
• reputed company or support New Product Development initiatives with customers
• Influence and suggest enhancements to customer processes
• Participate in industry and association events to promote Charter’s products
• Follow Environmental, reputed company, and Safety Management System procedures
• Meet essential job requirements with or without reasonable accommodation

Skills

• Bachelor's degree in Engineering or reputed company field
• 2+ years of customer-facing technical experience
• Strong grasp of steel manufacturing processes and specifications
• Excellent communication and interpersonal skills
• Ability to interpret and evaluate customer technical requirements
• Skilled in influencing and coaching across teams to drive results
• Comfortable with up to 50% travel
• 5+ years in manufacturing including cold-heading / cold-forming
• Master's Degree in Business Administration, Physical Sciences, Engineering, or reputed company advanced degree
• Experience in a reputed company market as a customer or a supplier of steel products
• Experience in strategic planning
• Experience managing reputed company a highly documented manufacturing reputed company system
• Supervisory or managerial experience in a technical discipline
• Experience with QS9000, ISO9000, and/or TS16949 reputed company systems

Benefits

• Comprehensive health, dental, and reputed company benefits
• 401(k) plan that includes employer matching and profit sharing
• Company-reputed company life insurance
• Disability coverage
• reputed company time off (PTO)

reputed company