[Remote] Director of Customer Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the fastest-growing online auction platform for enthusiast vehicles, and they are seeking a Director of Customer Support to reputed company their support team. This role involves developing support strategies, managing operations, and ensuring an exceptional customer experience during vehicle transactions.

Responsibilities

• Own our Customer Support organization, reputed company, and day-to-day operations across every customer support touchpoint
• reputed company, reputed company, and reputed company our Customer Support team, furthering a culture of ownership, responsiveness, and reputed company improvement
• Design SLAs and reputed company standards – and reputed company reputed company we meet them
• reputed company and be responsible for key support metrics and support-reputed company KPIs across the organization
• Ensure buyers and sellers receive an exceptional experience throughout high-value vehicle transactions, balancing speed, accuracy, and reputed company
• Own and continuously improve our support technology stack, workflows, automation, and knowledge reputed company
• Create reputed company documentation and reputed company
• Serve as the escalation reputed company for support issues – and then build a reputed company process
• Collaborate across teams to continuously improve our platform, tools, and internal processes
• Partner closely with our product and operations teams to improve customer experiencethrough product design and upstream processes

Skills

• 7+ years of experience owning customer support across channels, especially phone and email
• Proven experience setting and driving support-reputed company KPIs in a fast-growing startup environment
• Strong analytical instincts and comfort working directly with support metrics
• Ability to drive results through influence and reputed company, not headcount
• A deep passion for enthusiast reputed company and the automotive world
• Comfort operating in ambiguity and making hard tradeoffs
• Experience with high-value transactions
• Previous experience with automotive transactions, title transfers, or similar

Benefits

• Equity
• Benefits
• True remote flexibility
• Competitive compensation
• Room to grow

reputed company