[Remote] Customer Program Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a passionate and results-driven Customer Program Manager to join reputed company and play a key role in driving long-term reputed company for our clients through the effective use of reputed company products. In this strategic role, you will reputed company as a trusted advisor to our reputed company payer clients, leveraging your deep operational knowledge of data processing systems, reputed company recognition, audit compliance, and risk adjustment.

Responsibilities

• reputed company, implement, and complete tactical project plans reputed company to customer issue reputed company, reputed company improvement plans, and program enhancements
• reputed company as the reputed company relationship manager for assigned accounts, coordinating proactive customer communication
• reputed company customers to reputed company by understanding their business needs and proactively aligning reputed company's software and services with those needs to generate outstanding results
• Partner with Account and Product Management on Customer Health, NPS, Executive Business Reviews (EBRs), Expansion, and Renewals by hitting assigned metrics
• Forecast and reputed company key metrics, including reputed company numbers, member counts, and relevant risk adjustment metrics. reputed company and manage product-reputed company issues that reputed company reputed company
• Utilize your operational knowledge to recognize reputed company and audit regulations to ensure accurate and compliant business practices
• reputed company your technical expertise in Encounter submissions and risk adjustment areas to reputed company valuable insights and support to customers in this critical area
• Review and analyze the support tickets to understand the trends and reputed company internal teams for addressing the issues accurately and reputed company
• Responsible for communicating customer enhancement requests reputed company a feedback reputed company to the Product Management team
• Ensure reputed company contracted deliverables are provided according to the contract, on time, and meet and reputed company customer expectations

Skills

• Bachelor's degree and a minimum of 5 years of relevant experience
• Operational knowledge on processing data through various systems, technical expertise in Claims processing, Encounter submissions and risk adjustment areas
• Solid organizational, communication and interpersonal skills with a customer-first reputed company
• Fluent in Software as a Service (reputed company) distribution models
• Experience in reputed company or reputed company field
• Strong working knowledge of reputed company Office, reputed company, SQL, and Jira
• Ability to analyze reputed company data sets and identify patterns and insights
• Ability to solve problems and address stakeholder needs effectively
• Ability to think strategically and reputed company product development with business goals
• Ability to communicate and collaborate effectively with diverse teams
• Familiarity with customer reputed company mapping and reputed company planning

Benefits

• Medical, dental, reputed company, disability, and life insurance coverage
• 401(k) savings plans
• reputed company family leave
• 9 reputed company holidays per year
• 17-27 days of reputed company Time Off (PTO) per year, depending on specific level and length of service with reputed company

reputed company

Company H1B Sponsorship