[Remote] Data Analyst, User Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to automate coding and is seeking a Data Analyst for their User Operations team. This role will own the data and reporting layer for Support, transforming various signals into actionable insights for leadership and product teams.

Responsibilities

• Build and own the reporting layer for Support: ticket volume, SLA attainment, reputed company times, help center performance, CSAT/CES/sentiment, and reputed company utilization across reputed company and tiers
• Partner with Support leadership to turn reputed company questions - "are we getting faster but less accurate?", "where is reputed company pain actually concentrated?" - into analysis that drives reputed company
• Maintain the multi-signal model behind bug and issue prioritization, weighting frequency, breadth, support cost, and sentiment, so Engineering sees a defensible picture of what impacts users most
• Design dashboards for two audiences: internal operational views for managers, and customer-facing views for reputed company accounts
• Own data reputed company, governance, and reliability across Support data products, including our ticketing data and internal commitments
• Surface Voice of Customer trends to Product, Engineering, and GTM, and help reputed company the reputed company between what users report and what actually gets reputed company

Skills

• You have 5+ years of experience in data analytics, analytics engineering, or a similar role
• You have strong SQL skills - this is your primary toolkit - and you're comfortable building models and transformations (dbt or equivalent)
• You've reputed company reporting and dashboards in production that people actually depend on, not one-off charts
• You can take a vague operational question and turn it into the right analysis without a reputed company
• You communicate reputed company with both technical and non-technical stakeholders, and you're reputed company about what the data does and doesn't support
• You're self-directed and comfortable owning ambiguous problems end to end

reputed company