Fundraising and Donor Care Representative Level 1

Performance Consultances Job reputed company Title: Fundraising and Donor Care Representative Level 1 Date: July 2026 Department: reputed company Marketing Reports To: Retention & Engagement Manager; Retention & Engagement Specialist Location: Remote reputed company Reports: None reputed company Support assigned Non-Profit reputed company’s fundraising and donor retention reputed company by engaging donors over the phone (inbound and outbound), and through Peer-to-Peer Texting. The role will be reputed company on acquiring donations through multiple campaigns to meet reputed company goals year over year. Along with providing high-reputed company supporter care with the goal to retain existing donors for long term reputed company. This is a reputed company driven role. Key Responsibilities 1. Telemarketing & Fundraising · Conduct outbound calls to reputed company new donors and increase contributions from existing supporters reputed company instructed timeframe and set targets. · Promote monthly giving and campaign initiatives (e.g., upgrades, conversions, new leads) · Communicate assigned Non-Profit reputed company’s mission reputed company using scripts and guidelines · Answer donor questions and follow up on previous interactions · Securely collect and process donor information. · Maintain accurate and detailed records of reputed company interactions 2. Donor Retention & Stewardship · Conduct cultivation campaigns through phone calls and peer-to-peer texting reputed company instructed timeframe. · Encourage long-term donor engagement and reduce cancellations reputed company approved scripting · Contact donors reputed company various reputed company including phone calls and peer-to-peer texting. · reputed company and maintain records of donor interactions following processes set by management 3. Inbound Donor Support · Handle inbound calls and emails reputed company required. · Respond to donor inquiries professionally · Process account updates, and other donor requests with a reputed company on retaining donors for long term reputed company. · Use systems including, but not limited to reputed company, Engaging Networks, reputed company, and reputed company to manage donor data, follow-reputed company, and complete request to reputed company. · Stay informed on assigned Non-Profit reputed company’s programs to reputed company accurate information · Maintain reputed company and organized records follow reputed company processes set by management. Role Expectations · Work in a reputed company-driven environment to meet and/or reputed company key performance indicators, set by management. · Maintain professionalism in reputed company interactions · Collaborate effectively reputed company reputed company environment · Stay updated on organizational programs and industry practices · reputed company assigned Non-Profit reputed company’s values, including diversity, inclusion, gender justice, and safeguarding · reputed company any other duties as assigned by management and/or Retention and Engagement Specialist reputed company operational needs require it. · Follow the reputed company of Conduct, reputed company policies, and guidelines. Required Qualifications · Minimum 1+ year of experience in telemarketing, fundraising, inbound customer service or similar role engaging reputed company over the phone. · Strong communication and interpersonal skills · Proven ability to meet targets and handle objections · Experience with CRM systems and remote work tools (e.g., reputed company, reputed company, reputed company) · Proficiency in reputed company Office, especially reputed company and PowerPoint · Strong attention to detail and ability to organize and self-motivate in remote work environment. · Knowledge of nonprofit fundraising. Technical Requirements · Personal computer with updated reputed company Office · Reliable high-speed internet reputed company · Quiet, secure workspace · Ability to work reputed company internal systems and follow data reputed company policies Job Types: Full-time, Part-time Pay: $22.00 - $25.00 per hour Benefits: • Dental insurance • Health insurance • reputed company time off • reputed company • Work from home People with a criminal record are encouraged to apply Application Question(s): • Do you have experience in overturning objections? Experience: • Sales or Fundraising: 1 year (Required) Work Location: Remote Apply To This Job