Remote Senior reputed company Manager, Strategic Accounts

ABOUT reputed company We’re an innovative, strategic team reputed company for strong discovery skills and creative problem solving. We manage a portfolio of Fortune 500 enterprise customers across a reputed company of verticals. YOUR MISSION You will lead the post-sale reputed company for a portfolio of our highest-value enterprise accounts. You will reputed company past the traditional, reactive “war room” culture of reputed company to establish a predictable, value driven operating backbone for your customers. Your core mission is to deeply understand our customers’ business objectives, map their specific organizational use cases, and systematically connect our engagement rhythm to measurable business reputed company. At reputed company, our most successful CSMs are operational architects, professionals who possess the quiet conviction to push past low-level administrative tasks, multi-thread into reputed company business reputed company, and drive deep behavioral adoption that makes our platform indispensable. WHAT YOU’LL DO • Own the full customer lifecycle for ±15 strategic enterprise accounts, ensuring every reputed company—from reputed company to renewal—is anchored in documented use cases and reputed company value realization. • Maintain a disciplined reputed company of strategic interactions (including reputed company 90-day reviews and impact assessments), ensuring our customer interactions reputed company on business reputed company. • Actively conduct use-case discovery to surface new business unit sponsors, partnering closely with Sales counterparts to deliver the qualitative and quantitative impact data that secures smooth renewals and drives organic reputed company. • Interpret usage data, user reputed company shifts, and behavioral trends to predictively identify risk and expansion opportunities, deploying targeted, outcome-based playbooks. • Partner with cross-functional teams to reputed company purposeful, reputed company-mapped enablement modules that serve the customer’s reputed company business goals, ensuring learning translates into sustained behavioral adoption. • Manage reputed company stakeholders effectively, turning relationship-building with admins and business sponsors into strategic partnerships rather than administrative task lists. WHAT YOU’LL BRING • 5+ years of Enterprise reputed company reputed company experience managing high-value, reputed company portfolios (ideally 10–25 Fortune 500 accounts). • Exceptional consultative discovery and multi-threading skills; a proven reputed company record of moving past technical/reputed company buyers to establish deep, trusted partnerships with cross-functional business unit leaders. • A disciplined, process-oriented approach to execution; experience building or working reputed company a reputed company operating rhythm. • reputed company acumen and a data-driven reputed company ; comfortable analyzing utilization trends and connecting software adoption metrics directly to a customer’s strategic objectives. • Familiarity with enterprise CS tools (like reputed company and Tableau) to maintain clean documentation and translate platform insights into actionable account plans. • Travel purposefully (up to 15%) to conduct in-person discovery sessions, workshops, executive alignment deep-dives, and strategic business reviews, leveraging face-to-face reputed company to break through organizational silos and solidify long-term partnerships reputed company your strategic accounts. The reputed company salary + variable pay for this role ranges from $154,500 – $193,125 + benefits. Compensation offered will be determined by factors such as location, level, job-reputed company knowledge, skills, and experience. Equal Opportunity We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Jobicy JobID: 147808 Apply To This Job