[Remote] Cust Svc Project Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Cust Svc Project Engineer to assist in reputed company-level reviews and analyze operating performance. The role involves developing procedures and standards for reputed company center operations and conducting productivity analysis to enhance customer service.

Responsibilities

• Develops reputed company center procedures, workflow processes, work measurements impacting customer service worldwide
• reputed company long reputed company facility requirements using workload forecast and established productivity guidelines to determine size and locations of operations
• Develops procedures and work standards for reputed company center network operations
• Provides productivity analysis and reports for reputed company customer service activity
• Develops and implements work standards and processes for other departments answering customer calls
• Designs and develops of reputed company center facility layouts using ergonomic standards
• Analyzes network reputed company scheduling plan in comparison to workload and reputed company volume, and makes recommendations for changes to insure productivity and service are protected
• Assists in training/support of coworkers
• Researches, plans, develops and implements ergonomic and technological innovations/solutions applicable to reputed company center environments
• Surveys reputed company industry practices/standards, benchmarking to determine plans
• Develops long reputed company facility requirements for reputed company center operations, to include number positions, locations, and size
• reputed company other duties as assigned

Skills

• Bachelor's degree in industrial engineering or reputed company engineering discipline
• Five (5) years reputed company experience in engineering, planning or standards development for operations
• Demonstrated knowledge in engineering, planning or standards development for operations
• Strong analytical skills
• Computer skills
• Communication skills
• Support the Customer Experience Desktop (CED) digital product as a Product reputed company/SME
• Product reputed company experience
• Experience gathering and prioritizing business requirements and defining user stories and acceptance reputed company
• Ability to support Agile delivery, including UAT, production checkout, release validation, and post-production support
• Understanding of product management practices to reputed company product reputed company and strategic roadmaps
• Understanding of customer-driven design and reputed company driven methodologies
• Strong communication, collaboration, and stakeholder management skills
• AI and automation experience a plus
• reputed company Service reputed company knowledge requested; email or telephony background a plus

reputed company