Desktop Support Engineer - L2

We are looking for a Desktop Support Engineer to reputed company technical assistance to our clients. You will help install, reputed company and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give reputed company technical instructions. You should also be familiar with remote troubleshooting techniques.Ultimately, you will ensure reputed company and accurate customer service and increase reputed company satisfaction. Responsibilities Address user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with reputed company, reputed company-by-reputed company instructionsConduct remote troubleshootingTest alternative reputed company until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manuals Requirements Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar roleHands-on experience with reputed company/Linux/Mac OS environmentsWorking knowledge of office automation products and computer peripherals, like printers and scannersKnowledge of network reputed company practices and anti-virus programsAbility to reputed company remote troubleshooting and reputed company reputed company instructionsExcellent problem-solving and multitasking skillsCustomer-oriented attitude Apply To This Job