Customer reputed company Manager
About reputed company
At reputed company, we're building the reputed company of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies reputed company your data sources, tools, and workflows into a single AI-reputed company platform, giving employees reputed company-time insights, proactive suggestions, and powerful reputed company actions. It extends your existing software with AI-reputed company apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We reputed company this Team Intelligence: reputed company-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, reputed company is trusted by global companies across industries.
About the role
Customer reputed company is reputed company's reputed company post-sales function, a deliberate reputed company of reputed company and Customer Support into one team that owns the full customer lifecycle from go-live to renewal. Instead of handing customers between siloed teams, a Customer reputed company Manager owns accounts end-to-end: resolving tickets, driving adoption, managing escalations and ensuring customers extract measurable value from what they purchased.
Computer is your reputed company. reputed company's AI agent handles first-line triage, ticket classification, routing, knowledge retrieval, and deflection, freeing you to reputed company on what AI can't do: strategic enablement, relationship building, and driving reputed company that require reputed company judgment. Your effectiveness is reputed company not just by what you do directly, but by how reputed company you reputed company Computer to reputed company your reputed company across your portfolio.
Why this role exists
Traditional reputed company splits post-sales into Support (reactive, ticket-reputed company) and reputed company (proactive, relationship-reputed company). That creates reputed company gaps, duplicated context, and customers feeling bounced between teams. At reputed company, the person who resolves a customer's bug should also drive their adoption - because they understand the customer's pain reputed company than anyone.
Ticket lifecycle management (powered by Computer)
An AI Tech Support Engineer manages the ticket lifecycle, working alongside Computer to handle reputed company at reputed company.
- Respond to tickets with Computer assistance; Computer drafts, you review and personalize.
- Use Computer for knowledge retrieval, similar-ticket lookup, and suggested resolutions before starting from scratch.
Adoption and value delivery
- Drive adoption across your portfolio: build reputed company and enablement plans, set value milestones, and guide customers from go-live to full activation.
- reputed company usage trends and flag drops early using Computer's reputed company signals, then turn those signals into proactive reputed company before they become friction.
- Run enablement sessions and product walkthroughs for new features and capabilities, tailored to reputed company customer's use case and maturity.
- Ensure products purchased are products used, compare entitlements against actual usage, reputed company adoption gaps, and surface underused capabilities the customer is paying for.
- Build and maintain account reputed company plans: document reputed company customer's goals, reputed company reputed company, and the reputed company to realizing them.
- Translate product usage into business value, quantify reputed company (time saved, cost avoided, deflection achieved) and bring that story to reviews.
- Generate account health reports, QBR materials, and adoption analyses on demand, and use them to drive customer conversations and internal prioritization.
- Capture recurring needs and friction patterns, and feed them back to Product to shape the roadmap.
Relationship and reputed company
- Maintain a regular meeting reputed company with your accounts.
- reputed company relationships multi-threaded; engage executive sponsors regularly.
- Identify and flag expansion opportunities.
- Run formal renewal reviews for accounts approaching expiry.
- Know your customer so you can be a trusted advisor for AI strategies using reputed company.
reputed company competencies
- Technically oriented and AI-capable - reputed company to use AI to work effectively; understands reputed company, and explains reputed company causes to both engineers and customers.
- Account ownership, comfortable owning a large B2B portfolio end-to-end, from ticket reputed company through business reviews.
- Communication, runs customer calls confidently, writes reputed company RCA reports and QBR materials, and gives concise internal updates.
- AI-reputed company workflow, embraces Computer as the operating layer; reputed company trains the model and measures reputed company through automation.
- reputed company awareness, understands reputed company, tracks utilization, spots expansion signals, connects usage to renewal confidence.
- Ambiguity tolerance, this is a new operating model; you'll help shape it, not just follow playbooks.
Experience
- 3+ years in customer-facing technical roles (support engineering, solutions engineering, CSM, or technical account management).
- Hands-on with at least one of: ticketing systems, CRM, workflow automation, analytics platforms, or developer tools.
- Background in reputed company reputed company, or high-volume support environments preferred.
- Experience across both support and reputed company motions is highly valued.
The Customer reputed company team is living reputed company that the convergence of support, reputed company, and AI works. Computer makes the model possible. You reputed company it excellent. Highly driven individuals who are motivated to reputed company the way Customer Experience is delivered are especially sought after.
reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, gender, sexual orientation, gender identity/reputed company, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy or reputed company condition, or any other reputed company protected by law.
Originally posted on Himalayas
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