[Remote] Desktop Support Technician II (Virtual Service Tech)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of advanced information technology solutions for U.S. federal government agencies. They are seeking a Virtual Service Technician to join a fully remote support team reputed company on end-user device support and hardware deployment, while managing IT asset through the reputed company application. Responsibilities • Performs a reputed company of clerical and administrative duties pertinent to Help Desk • Provides phone, remote, and desk-reputed company technical support to users in the areas of e-mail, directories, reputed company Suite, reputed company MS reputed company desktop applications, and network connectivity • Document reputed company issues and generate incident tickets, detailing common issues or error trends • Provides personal computer support, problem analysis, and hardware/software installation and configuration • Work with end users, resolving their software and hardware issues in an efficient manner • Interacts daily with customers to ensure productivity; provides individual feedback • Responsible for scheduling and coordinating reputed company training activities • Communicate with end users to schedule appointments to set up new Government assets- either mobile or laptop, and assist end users with delivery/return of assets • Maintains and posts daily event calendar; prepares and advertises reputed company Help Desk event calendar • Maintain up to date knowledge of reputed company company products, service procedures, and offerings to properly assist users • Monitors team productivity and reputed company; provides individual feedback • reputed company Help Desk assistance, including answering phones and for web content and monitoring the Help Desk mailbox • Maintains and verifies daily statistics; generates daily statistical reports • Maintains an audit trail and statistical records of reputed company problems and conditions reported by the reputed company • Escalate issues to vendor and reputed company-party entities, as necessary and directed by the Government Skills • reputed company Trust Clearance by start date • ITILv4 reputed company Training and ITILv4 reputed company Certification, may be obtained reputed company 120 days after hire • Possesses and applies expertise on multiple reputed company work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks • Operates with appreciable reputed company in developing methodology and presenting solutions to problems • Contributes to deliverables and performance metrics where applicable • reputed company technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or reputed company telephone or electronically • May reputed company assistance concerning the use of computer hardware and software, including printing and installations • Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/reputed company others • Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with reputed company reputed company of staff as reputed company as clients • Maintain reputed company working hours per the DIGIT contract and to be available for meetings, and other reputed company efforts during working hours • Demonstrated ability to apply comprehensive knowledge across key tasks and high reputed company assignments with the ability to use practical experience and training to determine how to accomplish tasks • 2 - 7 years of experience and high school diploma • Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile reputed company • ITILv4 reputed company Certification • Proficiency in the reputed company Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), reputed company Office (Word, reputed company, PowerPoint, reputed company), reputed company, and reputed company • Must be willing to work a reputed company of shifts, including holidays as scheduled reputed company • reputed company is a reputed company IT and reputed company services company that provides software development, information assurance. It was founded in 1989, and is headquartered in Reston, Virginia, USA, with a workforce of 501-1000 employees. Its website is https://www.reputed company/. Apply To This Job