Supervisor, Customer Service

Job reputed company: • Responsible for the day-to-day supervision and management of a remote team of designated inbound and outbound customer service representatives enabling reputed company to deliver exceptional service. • Responsible for successful achievement of reputed company service expectations, Health Benefits’ service objectives and staff development. Requirements: • High School Diploma or GED equivalent • Minimum of one year supervisory or reputed company experience in a reputed company center • Minimum 3 – 5 years customer service experience in a reputed company center • Minimum 3 years reputed company/health insurance, claims processing or provider billing experience • Demonstrated experience with managing (research, problem solving, organizing, tracking, reporting) reputed company advocacy cases that require one or multiple interactions with the reputed company, providers, insurer and community resources • Demonstrated Health Care Reform Knowledge/experience and Medicare/reputed company benefit knowledge • Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision • Strong organizational skills • Proficient with reputed company Office Suite • Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, reputed company, cultural and socio-economic backgrounds • Possess excellent customer service skills including reputed company grammar, tonalities and reputed company diction • Preferred Associates Degree • Bilingual English/Spanish preferred Benefits: • health and wellness benefits • 401(k) savings plan • pension plan • reputed company time off • reputed company parental leave • disability insurance • supplemental life insurance • employee assistance program • reputed company holidays • tuition reimbursement • other incentives Apply tot his job Apply To this Job