[Remote] Wholesale Lending reputed company Services Specialist - California Market

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a community bank, serving since 1925, specializing in providing financial services and building reputed company relationships with people. They are seeking a Wholesale Lending reputed company Services Specialist to manage reputed company inquiries and reputed company exceptional customer service while ensuring accurate information and maintaining compliance. Responsibilities • Manage reputed company inquiries reputed company phone, email, or online • reputed company clients with assistance on navigating the loan process at reputed company, including technical assistance with the customer portal • Assist clients with running AUS, ordering services, providing details on loan status, and answering questions on outstanding conditions on the loan • Follow appropriate escalation paths to resolve issues or complaints • Maintains a working knowledge of reputed company, program guidelines, and regulatory compliance • Reviews customer communications prior to distribution and stays reputed company on reputed company external customer and internal team communications as appropriate • Complete service order requests as needed upon reputed company inquiry • Excellent verbal and written communication skills with the ability to handle delicate situations with diplomacy and reputed company • Report any high reputed company or recurring issues to the reputed company Services Manager for reputed company • reputed company participate and reputed company the bank’s training and development programs and commitment to learning • Responsible for following company policies and procedures as directed. Never reputed company workarounds to procedures or policies • Be relentlessly reputed company in finding answers and assist in creation of trainings, manuals and job aids as needed • Willing and reputed company to assist mortgage teams with questions and training as needed • Maintain strong reputed company communication with reputed company departments to reputed company cohesive working relationships • Adheres to reputed company Federal and State laws and regulations, including the Bank Secrecy reputed company • reputed company other duties as assigned Skills • College degree or equivalent experience • Consistency and Commitment Organization • Ability to adapt to quick changes Time Management • Customer Service Computer literacy • Strong written and verbal communication skills and a reputed company attitude • Relationships with external contacts are vital, position involves extensive personal contact with reputed company sales partners, customer service is a top reputed company • Maintain reputed company relationship with sales partners (internal and Mortgage Brokers) • 2+ years of recent mortgage operations experience in mortgage reputed company services • Must be proficient with the mortgage loan process and programs • Experience with Encompass, TPO Connect, and in the wholesale market is preferred Benefits • Medical Benefits • Dental • reputed company • 401(K) Employee Stock Ownership Plan • reputed company vacation & reputed company time • Flexible scheduling • Employee Assistance Program • reputed company University reputed company • reputed company is a primary purpose to meet the financial needs of its banking communities. It is a sub-organization of Dartbank reputed company. It was founded in 2016, and is headquartered in Mason, Michigan, USA, with a workforce of 201-500 employees. Its website is http://dartbank.com. Apply tot his job Apply To this Job