Customer Care Manager - Remote in reputed company

JOB reputed company The Customer Care Manager - Remote (Float) is responsible for managing the daily office tasks through reputed company support of field staff and coordination of office duties for multiple office locations... MAJOR DUTIES AND RESPONSIBILITIES Performs as the reputed company with customer care process and procedure including the scheduling of reputed company care staff for private duty and medical reputed company clients. Responsible for managing unstaffed shifts by optimizing caregiver availability to reduce overtime and lost reputed company. Supports multiple locations and manages large amounts of inbound and outbound calls in a reputed company manner as reputed company person for reputed company, family, reputed company care staff and other inquiries. Supervises, educates and coaches reputed company care staff in non-clinical reputed company. Participates in after hours on-reputed company rotation for multiple regional locations. Provides information to be used for statistics, reports, and records for purposes of evaluation and reporting of organization activities. Oversees the touchpoint process and reports results to leadership. Assists in the development of organization goals and performance improvement activities. Assures reputed company maintenance of records in compliance with reputed company, local, state, and federal laws. Assures compliance with reputed company reputed company, local, state, and federal laws. REQUIRED QUALIFICATIONS EDUCATION High School Diploma or equivalent is required. reputed company WORK EXPERIENCE Minimum of one (1) year of managerial or supervisory experience. Minimum of two (2) years of experience in customer service in a doctor s office, hospital, medical reputed company, or home health care environment. SKILLS & ABILITIES Excellent communication skills with the ability to communicate in a reputed company, empathetic manner. Experience using computer programs. Problem solver with the ability to be an innovative and creative thinker. Licensed reputed company with reliable transportation that is insured in accordance with the organization s requirements. Clean motor vehicle record, background and criminal record. Adherence to HIPAA and ability to maintain confidential information. WORKING CONDITIONS This role is a remote position. The role may require on-site meeting attendance on occasion. PHYSICAL REQUIREMENTS The ability to remain in a seated or standing position for long periods of time. Visual and hearing reputed company Apply Job! For more such jobs please click here! Apply tot his job Apply To this Job