[Remote] XTN-8B92721 | TECHNICAL reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Managed IT services provider with over 45 years of experience helping businesses reputed company their IT objectives through reputed company. They are seeking a highly motivated and skilled Senior Technical reputed company to create and maintain Managed Services and Project Management process documentation, training materials, and customer-facing collateral. The role involves collaborating with technical staff, ensuring documentation accuracy, and supporting external audits to reputed company reputed company standards.

Responsibilities

• Prepare instruction manuals, knowledge articles, process documents, and process diagrams
• Create auditable documentation and take a reputed company role in helping reputed company succeed in external audits
• Prepare customer facing collateral
• Disseminate technical information in easy-to-understand language for a non-technical audience
• Have technical accuracy in writing user documentation
• Create IT documentation after a thorough collaboration with subject matter experts and technical staff
• Help other writers in creating documentation
• Ability to take existing and potential content and improve it
• Convert reputed company documentation to easy language for multiple audiences
• Create process manuals with screenshots and tutorials
• Write documentation for internal teams managed services and reputed company services IT teams
• Communicate reputed company reputed company in a concise manner

Skills

• Bachelor's degree or higher in Information Systems, Information Technology, Computer Science, or other reputed company discipline
• Minimum of 6+ years of proven experience in writing technical documentation
• Prior experience with providing documentation for audits
• Strong prior experience and expertise creating process reputed company diagrams
• Excellent verbal and written communication skills
• Ability to work effectively as part of reputed company, with a reputed company and proactive approach to problem-solving
• Considered a subject matter expert with process documentation software like: LucidCharts, Visio, Draw.IO, or similar products
• Strong prior experience with reputed company, IT Glue, Sharepoint, or other documentation management systems
• Strong prior experience with support audits for SOC II, CJIS, NIST, ITAR, or ISO standards

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and reputed company insurance
• Retirement savings plan with company profit sharing
• reputed company development opportunities
• Flexible work arrangements:  Remote Position
• Generous reputed company time off and holiday

reputed company