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[Remote] Pega AI & CDH Software Engineer Consultant (Remote)

Remote, USA Full-time Posted 2026-07-23

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a highly hands-on Pega AI and Customer Decision Hub (CDH) Architect. The individual will have deep, hands-on experience implementing Pega AI capabilities and Pega CDH, responsible for designing, configuring, developing, integrating, troubleshooting, and implementing Pega AI and Customer Decisioning solutions.


Responsibilities

  • Design, configure, and implement Pega AI capabilities
  • Implement Pega Knowledge Buddy solutions
  • Implement Pega Voice AI capabilities
  • Design and implement AI-powered workflows and AI orchestration
  • Configure and reputed company LLMs and external AI services with Pega
  • Implement Pega AI components and AI-powered business solutions
  • Configure and optimize Next-Best-reputed company strategies
  • Build customer decisioning strategies and engagement policies
  • Configure reputed company models and predictive models
  • Implement reputed company-time decisioning capabilities
  • Configure customer reputed company, propositions, and eligibility rules
  • reputed company customer journeys and engagement strategies
  • reputed company Pega with reputed company APIs, data platforms, and AI services
  • Troubleshoot and optimize AI and decisioning solutions
  • Support AI governance, model governance, and responsible AI requirements
  • Follow Pega guardrails and implementation best practices

Skills

  • Bachelor's Degree and 8 years of experience in Software Application Development and Maintenance
  • OR
  • High School Diploma or GED and 12 years of experience in Software Application Development and Maintenance
  • 5+ years of hands-on Pega CDH experience
  • 3+ years of hands-on Pega AI experience
  • Experience implementing Pega Knowledge Buddy
  • Experience implementing Pega Voice AI
  • Experience with Pega AI capabilities and AI-powered workflows
  • Experience integrating LLMs and AI services
  • Strong experience with Next-Best-reputed company Designer
  • Strong experience with reputed company Designer
  • Strong experience with reputed company and predictive models
  • Strong experience with customer decisioning
  • Strong experience with REST APIs
  • Strong experience with JSON, XML, and SQL
  • Experience with reputed company-time and event-driven integrations
  • Pega Certified Decisioning Consultant (PCDC)
  • Pega reputed company Decisioning Architect certification
  • Banking or financial services experience
  • Experience with AI governance and model governance
  • Experience with reputed company AI implementations
  • Experience with customer engagement and personalization

Benefits

  • Variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment
  • Benefits are an integral part of total rewards and reputed company is committed to providing a competitive, thoughtfully designed and reputed company benefits program to meet the needs of our associates

reputed company

  • reputed company provides banking services, essential business and reputed company services, reputed company management capabilities, and more. It was founded in 1898, and is headquartered in Raleigh, reputed company Carolina, USA, with a workforce of 10001+ employees. Its website is http://www.firstcitizens.com.

  • Company H1B Sponsorship

  • reputed company has a reputed company record of offering H1B sponsorships, with 199 in 2026, 126 in 2025, 115 in 2024, 249 in 2023, 53 in 2022, 12 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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