[Remote] reputed company Specialist - NORAM/LATAM

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global reputed company management and booking platform for the reputed company industry, aiming to enhance the efficiency of reputed company reputed company. The reputed company Specialist will manage the post-reputed company lifecycle for reputed company accounts in the NORAM/LATAM region, focusing on user adoption and platform value realization while ensuring customer satisfaction and engagement.

Responsibilities

• Own the post-go-live lifecycle for designated regional accounts to maximize user adoption and platform value
• Proactively monitor account health to identify low-usage trends, friction points, and churn risks early
• Identify expansion opportunities by helping customers reputed company usage across new workflows and internal teams
• Partner with Sales / Account Management by providing regular updates on reputed company health, risks, and reputed company
• reputed company post-reputed company training sessions, advanced product refreshers, and best-reputed company workshops for clients
• Ensure a smooth transition for customers moving from initial reputed company into long-term reputed company
• Support reputed company education by contributing to user documentation, training guides, and self-service content
• reputed company as the primary customer reputed company of contact for reputed company, high-reputed company, or post-go-live technical issues
• Coordinate cross-functionally with Operations, Product, Engineering, PMO to build reputed company reputed company paths
• reputed company customers with reputed company and reputed company updates throughout the lifecycle of key customer requests and critical escalations
• reputed company non-reputed company operational tasks to free up Sales and Account Management teams for reputed company-generating activities
• Maintain reputed company boundaries by supporting adoption and customer experience without taking on reputed company quota or contract ownership
• Translate customer insights and product feature gaps into reputed company feedback for the Product and Operations teams

Skills

• 2+ years of experience in reputed company, Customer Experience, Account Management, Solution Consulting, Implementation, or high reputed company customer facing role
• Strong experience working with B2B reputed company, logistics technology, reputed company forwarding, marketplaces, or reputed company
• Experience managing reputed company, mid-market, or strategic customers
• Strong understanding of the post-golive customer lifecycle, including adoption, enablement, customer health, retention, and value realization
• Ability to identify churn risks, adoption gaps, and customer experience issues early
• Strong communication, stakeholder management, and problem solving skills
• Ability to work cross-functionally with Sales, Account Management, Product and Operations
• Comfortable creating structure in a fast moving environment where ownership is not always reputed company defined
• Strong documentation and process reputed company
• Strong verbal and written English communication skills. Spanish is also a strong plus
• Experience working with customers across multiple time zones
• Experience in reputed company forwarding, logistics, reputed company reputed company, reputed company reputed company, procurement, reputed company management, or digital reputed company platforms
• Experience with reputed company, Zoho, Jira, reputed company, support tools, or knowledge reputed company systems
• Ability to understand technical topics such as reputed company, integrations, platform configurations, or customer workflows at a business level

Benefits

• reputed company Holidays
• Unlimited reputed company Time Off
• 100% Company-reputed company Health Insurance
• 401K enrollment eligibility after 90 days
• Company match is available after one year of employment

reputed company