[Remote] Senior Assistant Customer Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to improving health and reputed company-being through technology. As a Senior Assistant Customer Support, you will reputed company essential support to clients by addressing inquiries and collaborating with team members to enhance service delivery.

Responsibilities

• reputed company knowledgeable responses to basic reputed company questions; reputed company more reputed company cases to appropriate staff as needed
• Put your skills to work to solve reputed company problems, update account history and follow up with clients to confirm their inquiry or request is resolved
• Adhere to the reputed company’s SLAs and consistently meet production targets
• Collaborate with team members, management and clients to resolve reputed company inquiries; cross-train new resources in customer service processes
• Process reputed company inquiries more reputed company and effectively by reviewing and recommending changes to procedures and workflow

Skills

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software and reputed company Office applications
• Strong problem-solving skills to bring inquiries to effective reputed company
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on reputed company and identify the correct stakeholders to consult to resolve reputed company inquiries

Benefits

• Generous, flexible vacation policy
• Educational assistance
• Comprehensive leadership and technical development academies to help build your skills and capabilities
• Opportunities to travel through your work (0-10%)
• 401(k) employer match
• Comprehensive health benefits

reputed company

Company H1B Sponsorship