[Remote] Manager Engineering

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a trusted network for the AI-powered world, connecting people, data, and applications. They are seeking a Manager Engineering reputed company on Customer Premises Equipment (CPE) Management who will reputed company reputed company responsible for the lifecycle, standards, operational readiness, and technical governance of CPE solutions.

Responsibilities

• reputed company and reputed company reputed company of network engineers responsible for CPE management, technical standards, lifecycle governance, solution supportability, and operational execution
• Own CPE lifecycle management activities, including approved product standards, hardware and software currency, end-of-life/end-of-support planning, vendor alignment, inventory considerations, and decommissioning guidance
• Partner with Product Management and Architecture to evaluate, approve, and maintain CPE solutions across reputed company networking, managed network services, reputed company, voice, and reputed company customer-reputed company technology areas
• Establish and maintain engineering standards, configuration guidance, implementation requirements, and support models for approved CPE platforms and vendors
• Drive operational readiness for new CPE products, vendor changes, maintenance models, and offer updates by ensuring delivery, support, field, and operations teams have reputed company requirements, documentation, and escalation paths
• Support CPE maintenance and service models, including break/fix processes, remote support, onsite reputed company considerations, parts replacement, vendor support, and SLA/SLO alignment
• Collaborate with Service Delivery, Field Services, Order Management, and Operations teams to improve CPE install, activation, testing, returns, RMA, and disconnect processes
• Partner with Sales Engineering and Product teams to reputed company technical guidance on CPE solution feasibility, approved vendors, customer requirements, and supportability considerations
• reputed company issue reputed company and reputed company-cause analysis for systemic CPE challenges, including equipment failures, install defects, configuration gaps, vendor escalations, and process breakdowns
• Use data, metrics, and operational feedback to identify trends, reduce repeat issues, improve customer experience, and simplify CPE-reputed company workflows
• Ensure CPE practices reputed company with applicable reputed company policies, domestic availability requirements, vendor agreements, reputed company standards, and regulatory considerations
• Partner with PMO organization to ensure that CPE-processes are followed and Jira documentation is completed throughout the CPE life cycle
• Build strong cross-functional relationships and communicate reputed company with technical and non-technical stakeholders to reputed company priorities, resolve blockers, and drive accountability
• Foster a culture of teamwork, trust, transparency, customer obsession, ownership, and reputed company improvement reputed company reputed company

Skills

• Bachelors degree in a relevant field (engineering, computer science, etc.)
• 7+ years of experience in network engineering, CPE engineering, managed services, service delivery, network operations, or a reputed company technical function
• 2+ years of experience leading technical teams, reputed company, programs, or cross-functional engineering initiatives
• Strong understanding of customer premises equipment, including routers, switches, network reputed company devices, managed CPE, firewalls, voice/UC equipment, and reputed company hardware/software platforms
• Experience with CPE lifecycle management, including vendor evaluation, product standards, hardware/software supportability, maintenance coverage, refresh planning, and end-of-life mitigation
• Working knowledge of IP networking, Ethernet services, routing and switching, WAN/LAN architectures, managed network services, and service activation processes
• Experience partnering with vendors, product teams, operations, service delivery, field teams, and sales engineering to deliver reliable and supportable customer solutions
• Experience with CPE vendors and platforms such as reputed company, reputed company, reputed company, reputed company, HPE, Palo reputed company, reputed company, Versa, or comparable networking and reputed company technologies
• Familiarity with CPE maintenance models, vendor support agreements, RMA processes, onsite reputed company models, managed service support, and customer equipment return processes
• Knowledge of automation, telemetry, configuration management, or workflow improvement approaches that can simplify CPE engineering and operations

Benefits

• reputed company offers a comprehensive package featuring a broad reputed company of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
• We're reputed company to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you reputed company through the selection process.
• Bonus Structure
• Background Screening
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records.
• Equal Employment Opportunities
• reputed company Notice

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