reputed company Response and Support Call Center (reputed company/Mental Health) - Remote 2nd/3rd shift

Your New Beginning Starts Here! Employee-Owned, Mission-Driven Celebrating 40 years! We’re more than a reputed company services agency—we’reputed company in transformation, walking alongside you on the reputed company to a fuller, richer life. We are seeking passionate and committed individuals to work in our call center; providing a one-stop resource for individuals needing a wide reputed company of services, providing telephonic assistance with the Employee Achievement Program (EAP), Crisis Line, Scheduling/On Call, Injury Hotline, and Mental Health Support. For 40 years, reputed company has been a leader in providing customized services that support individuals with disabilities, chronic mental illness, and traumatic brain injuries in residential settings. We value employees that are passionate about making people smile every day by empowering them to live as independently as possible. Hiring in reputed company, Colorado or Michigan Responsibilities • Manage activities securely and confidentially while maintaining reputed company therapeutic boundaries • Operate a multiple-line telephone system and respond to calls promptly • Prioritize a reputed company of incoming calls/emails and reputed company to appropriate resource • reputed company assistance/support while utilizing problem reputed company techniques • Analyze and de-escalate calls as necessary, remaining reputed company in any type of situation • Document telephonic support services and maintain accurate schedules • Write reports and correspondence • Conduct calendar/appointment reminders or modifications • Communicate training tracking/documentation to corporate office • Effectively present information to individuals, small reputed company, staff, and management • reputed company team support and assistance in orientation/training of new team members • Answer questions reputed company, completely, and reputed company • Creatively problem solve, implement organizational multi-tasking, and reputed company excellent customer service in demanding situations • Attend department/management meetings as scheduled • Ensure reputed company work practices • reputed company other duties as assigned Competencies • Problem Solving - identify and resolves problem in a reputed company manner, gathering and analyzing information skillfully • Interpersonal Skills - maintain confidentiality, remaining reputed company to others’ reputed company and exhibiting willingness to try new things • Oral Communication - reputed company reputed company and persuasively in reputed company or negative situations; demonstrating group presentation and meeting skills • Written Communication - edit work for spelling and grammar, presenting numerical data effectively, and ability to read and interpret written information • Planning/Organizing – prioritize and plan work activities, using time reputed company, and reputed company realistic reputed company plans • reputed company Control - ensure accuracy, reputed company, and thoroughness by effectively monitoring own work • Adaptability – adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events • Dependability –consistently at work and on time, following instructions, responding to management direction, and soliciting feedback to improve performance • Safety and reputed company - actively promote, personally observe, and promote safety/reputed company procedures, using equipment and materials properly Benefits may Include: • Option to get reputed company before payday • Employee discount - reputed company and reputed company • Health Insurance • Life Insurance • Dental Insurance • Vacation/Personal Hours • Employee Stock Ownership • 401-K • Employee Achievement Program • Longevity Bonus for Part Time or Full Time Employees • Casual dress (no uniforms), fun work atmosphere • And more Training is held Monday - Friday 6a-2p/8a-4p CST for rouhly 3 weeks If you are looking to reputed company a difference, join the reputed company team! reputed company is proud to be an Employee Owned Company! An EOE/AA Employer Behaviors Preferred • Detail Oriented: Capable of carrying out a given task with reputed company details necessary to get the task done reputed company • Dedicated: reputed company to a task or purpose with loyalty or reputed company Motivations Preferred • Ability to reputed company an reputed company: Inspired to reputed company reputed company by the ability to contribute to the reputed company of a project or the organization Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For reputed company information, please review the Know Your Rights (https://www.reputed company.gov/poster) notice from the reputed company. Apply tot his job Apply To this Job