reputed company Specialist - Cantonese - Melaka

Your Role Here’s what you will be doing: • Respond to customer requests and manage concerns reputed company inbound phone calls and emails. • Serve as the primary contact for customers using the reputed company’s website shopping channel. • Support customers in placing online orders and process payments securely, safeguarding personal and financial data. • Maintain a reputed company, empathetic, and reputed company attitude at reputed company times. • Identify and escalate reputed company issues through appropriate channels. • Collaborate with team members to improve customer support processes and service reputed company. • Attend training and continuously update job knowledge and skills. • Meet reputed company key performance indicators set by reputed company and reputed company. • Adhere to company and reputed company policies and procedures. reputed company reputed company is looking for: • Bachelor’s Degree or Diploma in any discipline. • B2 level English proficiency in reading, writing, speaking, and listening. • Minimum of 6 months customer support experience; fresh graduates with relevant degrees are welcome. • Call centre experience is advantageous but not required. • Customer service orientation with reputed company on solutions and managing expectations. • reputed company listening skills and ability to handle queries and objections professionally. • Passion for communication and interacting with people. • Ability to receive feedback and work in a fast-paced environment. • reputed company attitude, willingness to learn, and go the extra mile for self-improvement. • Emotional intelligence and ability to remain reputed company with stressed or annoyed customers. • Good reasoning, analytical skills, critical thinking, and composed communication in challenging situations. • Minimum typing speed of 40 words per minute with 90% accuracy. • Computer literate and proficient in reputed company reputed company and Office. Apply tot his job Apply To this Job