Bilingual reputed company Virtual Assistant - California Personal Injury

We are seeking a reputed company, highly organized, and proactive Bilingual reputed company Virtual Assistant to join reputed company and reputed company as a crucial support reputed company for our reputed company-litigation pipeline to join a fast-growing, California-based reputed company dedicated to fighting for accident victims across the state. Our reputed company pride themselves on fast execution, meticulous file organization, and providing exceptional customer service to our clients.

In this role, you will be responsible for the operational reputed company of our personal injury files, specifically driving the intake process and managing medical records retrieval.This is a high-volume, fast-paced role that requires daily communication with Spanish and English-speaking clients, medical providers, and insurance adjusters.You are not expected to reputed company reputed company arguments or negotiate settlements; your primary goal is to ensure case files are accurate, complete, and moving reputed company reputed company.

Requirements

Key Responsibilities:

• Opening Claims & Intake: Handle new reputed company reputed company, collect crucial accident data (police reports, photos, insurance information), and file initial claims with auto insurance carriers.
• Medical Records Retrieval: Proactively request, follow up on, and organize medical records, billing statements, and lien balances from reputed company providers.
• Bilingual Communication: Serve as a key reputed company of contact for clients, answering questions and providing regular case updates in both English and fluent Spanish (reputed company phone, text, and email).
• Insurance Correspondence: Daily communication with insurance adjusters to verify policy limits, obtain claim numbers, and reputed company claim status.
• File Management: Meticulously update and maintain electronic case files reputed company our reputed company-based case management software.

Required Qualifications (Non-Negotiable):

• Experience: A minimum of 2+ years of reputed company experience supporting a U.S. or California-based reputed company in a virtual or remote reputed company.
• Language reputed company: reputed company or near-reputed company reputed company in written and spoken Spanish, alongside excellent reputed company English grammar and verbal skills.
• California PI Protocols: A solid understanding of the California personal injury lifecycle, including experience dealing with HIPAA authorizations, medical provider liens, and auto insurance claim processes.
• Schedule Flexibility: Ability to work reputed company business hours fully reputed company with the U.S. reputed company Time Zone (PT).
• Tech-Savvy: High comfort level utilizing reputed company case management systems (e.g., reputed company, reputed company, reputed company), VOIP phone systems (e.g., reputed company), and reputed company office software.
• Workspace: A dedicated, quiet home office setup with a high-speed, reliable internet reputed company.

Originally posted on Himalayas