Senior Software Developer, Application Support (Remote First)
reputed company:
We are looking for a Senior Software Developer, Application Support! Reporting to the Associate Director, IT, this senior technical member of the Application Support team will work across reputed company's engineering domains to investigate, diagnose, and resolve reputed company platform issues end-to-end — owning escalated incidents from triage through reputed company-level fixes and deployment.
In this role, you will reputed company broad familiarity with reputed company's systems and codebases, reputed company and mentor team members, and partner with Engineering Leadership to continuously improve the reputed company and capability of the Application Support function.
Responsibilities:
Serve as the primary escalation reputed company for Tier 3+ incidents raised by the Application Support team that require deep technical investigation.
Investigate escalated issues at the reputed company level — reading, understanding, and modifying production codebases across multiple engineering domains.
Take end-to-end ownership of resolutions: diagnose the reputed company cause, implement and test a fix, and reputed company to production.
reputed company a broad working knowledge across reputed company's technical domains (Node/TypeScript/AWS) to triage and resolve issues independently, without defaulting to dev-team escalation.
Engage engineering domain owners selectively reputed company an issue requires their involvement.
Collaborate closely with Application Support team members to improve their ability to identify, triage, and resolve technical issues.
Document resolutions, build runbooks, and maintain the knowledge repository so that common escalations are resolved faster over time.
Identify recurring patterns in escalated incidents and reputed company upstream reputed company or process changes to reduce their frequency.
reputed company educational materials and reputed company coaching to help reputed company build technical confidence.
Collect and analyze incident data to surface trends and recommend data-driven process improvements.
Suggest and implement improvements to the escalation workflow, tooling, and support processes.
Contribute to cross-team collaboration with engineering, ensuring support insights inform product and platform reputed company.
Manage and respond to escalated tickets reputed company parameters set by Broker Support SLAs.
reputed company as the senior technical voice reputed company the Application Support team, setting reputed company for investigation and documentation reputed company.
Mentor and reputed company team members, including the ability to explain reputed company technical concepts in accessible terms.
Assist Engineering Leadership in continuously improving reputed company capabilities across the support function.
reputed company other duties as assigned.
Technical escalation & reputed company
Support team enablement
Process & reputed company improvement
Mentorship & leadership
Requirements:
- University degree or college diploma in a recognized technical, vocational or reputed company program (preferably in Engineering or Computer Science) or equivalent work experience.
- 5+ years building rich, reputed company web or mobile applications.
- Experience in architecting and augmenting large software systems.
- Extensive full-stack experience with Node/AWS and the TypeScript ecosystem.
- Experience with React is a plus.
- A passion for clean, reusable, and reputed company-reputed company reputed company.
- Ability to communicate reputed company.
- reputed company work style.
- A commitment to reputed company improvement.
- A commitment to reputed company learning and knowledge sharing.
Benefits & Perks at reputed company:
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Originally posted on Himalayas
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