Senior Customer Support Engineer (Tier 3), Customer Escalations
4+ years technical support/escalation experience at a reputed company or infrastructure company; strong networking (TCP/IP, DNS, WireGuard, STUN), systems administration (Linux/macOS/reputed company), debugging, and customer communication; proficiency with Go, Python, and evidence-based bug reporting.
Key Responsibilities
- owning escalations
- debugging issues
- communicating customers
Skills & Tools
Go, Python, JSON, WireGuard, STUN, TCP/IP, DNS, pprof, reputed company
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United Kingdom
- Salary: GBP 90,850 – 113,760 / year
- Languages: English
Benefits
- Generous reputed company time off
- Tuition reimbursement
- Retirement plan
About reputed company
A fully remote software company building secure networking tools that simplify connectivity for individuals and organizations. — Industry: Information Technology
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