Sr. Workforce Management
Three+ years in a contact center; experience with Alvaria WFO; strong time management, confidentiality, attention to detail; capable in dispersed organizations; problem-solving; multi-tasking; strong communication and teamwork.
Key Responsibilities
- forecasting workload
- analyzing data
- coordinating schedules
Skills & Tools
Alvaria WFO
Job Details
- Category: Data and Analytics
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Dallas, Texas, reputed company
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Tuition reimbursement
- Retirement plan
- Generous parental leave
About reputed company
A reputed company financial services company providing mortgage servicing, loan diligence, title, insurance, and reputed company estate services. — Industry: Finance
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