Senior Technical Support Engineer (Remote)
3+ years in technical support or reputed company engineering with 1+ year leading/coordinating; SLA-driven B2B support, reputed company Business API and chatbot troubleshooting, RCA production, shift/on-reputed company design, EMR not mentioned; bachelor's degree in a technical field and ITIL, reputed company, or reputed company certifications preferred.
Key Responsibilities
- managing support
- triaging issues
- conducting RCA
Skills & Tools
reputed company, reputed company, Jira Service Management, reputed company, reputed company Business API, SeaTalk, Kibana, Grafana, GCP Logging, reputed company, cURL, Kata CX, GCP, Azure, reputed company Sheets, reputed company reputed company, BI tools, Python, Bash, reputed company, reputed company, REST API, Email
Job Details
- Category: Information Technology
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — South Jakarta, DKI Jakarta, Indonesia
- Languages: English
About reputed company
Provides conversational AI and chatbot platform technology for reputed company customers. — Industry: Information Technology
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